The Ritz-Carlton Dallas, Las Colinas

Terrible experience. Service was bad and I felt insulted. Not something I expected to see for a hotel of this standard..

Everything! I’d live there if I could

The stay was for a business conference. The grounds were beautiful and well maintained. The staff was attentive and accommodating. Rooms and halls were clean and constantly being refreshed. This is exactly what you expect from an establishment such as the Ritz.

The cleanliness was very good, the facilities were fine. I think what I appreciated the most was the view of the golf course, and the gym is excellent! However, there are no casual options for breakfast or dinner — everything is extremely expensive and not worth it when it comes to the food. For a Ritz, honestly, the restaurants are just average, nothing spectacular. If you're looking to relax without leaving the hotel, it's a good option, but if not, I would 100% recommend staying somewhere else

Everything was perfect. Excellent high-end stay. Great Gym, fun at the pool & high-end dining. Extremely helpful staff, very attentive. Beautiful views all around.

When ordering food at the pool or the other restaurant outside of Knife, in other words "Confort food" during the stay, the serving should be more robust. I mean if you're going to charge 30 dollars for a cheeseburger with fries, the cheeseburger shouldn't be the size of a white castle burger, and the serving of fries shouldn't be the size of a kiddie fries order. Outside of this small detail, everything else was perfection.

beautiful hotel

First room full Of perfume. Second room toilet full of poop. Was told if it doesn’t flush down call back. Was told I have to figure out how to order room service via TV and that I was welcome to come downstairs to get a newspaper when asked if any available. Also, price raised $159 day before or lose my original payment. About $1000/night for horrific service. Bonus points is the response. A full refund is in order. I miss the old Four Seasons.

Staff was amazing. Concierge staff was 5 and was instrumental when my phone broke in facilitating the shipment my new phone and keeping it charged on a bed when it couldn’t be charged from the port. Will def stay here again when in Dallas