The Riverstone Hotel

Okay could be better

Meat

The room has a nasty smell and full of spiders webs around the corner. The towels smell like mildew and the freezer had an awful orange puddle. We informed the front office and she said I didn’t know about I will take a note for her the house keeper!!! She didn’t offer us a clean room or send someone to clean

Good

The first problem was the room that I had reserved through Expedia which was a non-smoking room was entered into the system according to the hotel by Expedia as smoking. The smoking room that I got was nasty. There was mold under the cushion of the chair and around the bed skirting. There were bed bugs around the seam of my mattress. I showed the manager the picture that I took of the begs bugs and she denied it and would not come to the room to see for herself. She became confrontational and eventually got me a new room saying that she would have to wait to see what the exterminator say the bugs were. She rented the room out to another customer the same night. I decided that I had enough of the poorly managed and kept hotel and checked out 4 days early. The clerk did not know how to close out my hotel stay and I could not get a receipt for my stay. This was the worst hotel that I have ever stayed in. The ice machine did not work. The iron was nasty, and none of the vending machines worked either. I rate them a negative 10.

1. Sad Episode When my wife and I returned from breakfast outside the hotel (because the “breakfast” presented at the hotel was a lie), our room was locked. Our keys wouldn’t work. We went to the front desk and there was nobody there for around 20 minutes. When the manager returned, I asked to fix de keys and he suddenly put an ashtray in front of me and said that his wife went to the room to put fresh towels and found the ashtray there. I said it should be a mistake because we don’t smoke and I never found an ashtray in the room. Then, the manager (a guy from India) said to me: Are you saying that my wife is a liar? Then I had to say to him: Are you saying I’m a liar? And I added: Let’s call the police to solve this. Then he asked if I wanted to check out. I replied that we were in the city for a 51 years meeting with old colleagues and that we would stay one more night, as we had booked. He then took about more 10 minutes to unlock our keys and when entering to the room, we found out that there were no fresh towels, and that nobody had been there. Then I had to return to the front desk to report that and to request fresh towels. The manager, then, never appeared anymore. Never apologize for the mistake and the lack of respect he had committed. 2. Breakfast In fact, there was no breakfast on June 30th, nor on July 1st 2024. There was no bread at all! There was no milk and no fruits! 3. Room Dirty and torn bedding. A metal beam on the bed was exposed and posing danger.

A sketchy area and motel, but appeared clean and had a comfy bed!

This place was disgusting!! I looked at it Online and it looked nice. I got there and it is a total dump!! The bedspreads were dirty and they had cigarette burns on them. There was stains everywhere urine on the toilet seat and under the seat nothing was hardly cleaned. I had to be switched to another room, which was better but still not clean. I warn everybody do not stay there ever it needs to be closed down. It is a total dump!!

A/C was not on and room was hot and stuffy. Shower valve would not shut fully off and water was trickling! Breakfast was sparser than other Quality inns we have stayed at!