Baranof Downtown, BW Signature Collection

The location

The key card locks need replacing. The quickest I was able to enter my room was 6 swipes of the card, and the worst was about 40. And I wasn’t alone, I overheard two other guests who had the same problem. One guy needed a member of the staff to let him in.

Great location for us

Food options

Historical

Understaffed Small room Small beds Poor HVAC (too hot) Overpriced

Convenient

Very dated, and service in restaurant very slow.

Not much

Direct TV did not work. Front desk claimed there was an outage. Not true. Other guests had Cable access. Staff was not helpful. Did not seem to care. The answer was “ I don’t know… Nothing I can do… what do you want me to do…, you can talk to the manager in the morning…” One girl didn’t even look up when I was talking to her and her front desk partner, like she didn’t care…

Tiny bathroom, no parking and no complimentary breakfast. K was told parking on street was okay because their parking lot was full. I got a ticket for their advice. Won’t stay again. .

Wow where to start, 1st room, NO working tv, hot water on the fritz, we get moved to another room And it’s next to an employee kitchen on the 5th floor made out of what used to be maybe a storage closet? Theres a full fridge, stove, pots pans dishes, everything, I went into it. The noise from this room was incredible, like sleeping in a kitchen, slams, drops, pots pans clanging every possible noise you could think of happened, plus the 15 people in this little tiny space eatting for till 11pm, I will report to best western corporate as well. The smell of the the workers food was not good, the employees live into the hotel rooms, we watched the children come out of the kitchen and into their private rooms. Absolute crap

While the location is fabulous, we stayed three days and had no heat, and no working TVs in either room. I tried to use the hotel phone to call the front desk to tell them, but that did didn’t even work.