Best Western Plus Pioneer Park Inn

Very secluded

Pool was a bit musty looking

Absolutely loved it! Wonderful staff! Housekeeping was incredible and helpful. Maintenance man is great.

Nothing! It was absolutely phenomenal, top to bottom.

The staff was outstanding. The breakfast offerings were very good. The room was spacious, as was the bathroom. The desk and easy chair were comfy.

The walk in shower was very nice, but the shower curtain (and the nature of this type of shower) led to water on the bathroom floor. The tiles when wet were incredibly slippery and dangerous to someone with limited mobility. There was a lack of vending machines, which was a little frustrating -- requiring a drive to get snacks or soft drinks.

The best part was the breakfast and affordable.

This was an interesting place. It looked liked they tried to do some remodeling but poorly done in some areas. Our bathroom was dated and smelled like smoke. They offered to change our room but we declined.

Pool

DON’T STAY HERE - BED BUGS!!! I understand there’s bed bugs in a lot of places but the way the staff handled it seemed almost as if this happens quite a bit and comes at no surprise. Side note: the curtains had a white substance on them, headboards weren't cleaned, and the tub had hair in it still so idk if that was cleaned either. The room was so insanely hot and the air conditioner sounded like it was about to blow up so we kept it off. I didn’t care too much it was just a little gross. Anyways, we were getting ready for bed when I found 1 and brought it to the front. Front desk was basically like “yeah” not concerned or was trying to switch us rooms. By the time I came back up, there were much more. So at midnight - I packed up my son and my toddler who was already sleeping and was bitten up. One even popped when she rolled over so gross 😭 The only helpful thing the front did was gave us bags to throw all our stuff in. There wasn’t an offer for a refund (since we didn’t stay the night) no apology for the inconvenience. Absolutely nothing other than asking my room number multiple times and the bags. I asked about a refund and they said I’d have to contact the manager the next day. We left to go stay somewhere else AND had to make sure we were cleaned up along with all our stuff. This happened on 10/4 and I still haven’t received a refund. Haven’t been able to talk to a manager or get a call back. I went through booking who has escalated the request for refund since they’re just waiting on the okay from the hotel. Again, I know bed bugs are a thing but any sort of effort from the staff would have made me feel better about the inconvenience of that night. So if you’re management and want to take away anything from this review - rooms could be cleaned a little better, maybe a better protocol dealing with bed bugs, and pls pls the staff along with yourself could just put in a little more effort. Staff came off a little rude as well.

Great staff

The pool close to early

The staff

The pool close early

the staff was very informative and helpful they do their job well