DoubleTree by Hilton Bloomington Minneapolis South

The bed was very comfortable and the room was clean. The bartender and waitress were amazing. We ordered food in the bar and it was amazing.

I forgot my pajamas hanging on the door in the bathroom. We left on the shuttle, leaving our car at the hotel. I called and left a message (no one would answer the phone) and let them know I forgot it there. When we returned 5 days later, via the shuttle, I checked in the front desk and the housekeepers said they never found them. So, either a housekeeper kept it or they didn't clean the room well and it was available for the next guest to take home.

The hot tub in room. The housekeeping was amazing with such care and prompt attention to the room needs.

Though the advertisement said Free breakfast and I didn't see that. Also Robes for the room as it was a JR. Suite and didn't see that either. Hot tubs in rooms should have a better step system and rails for accessibility, it was hard for my spouse to get in and out of the hot tub in our room.

Welcoming atmosphere

Pricing for food and convenience products

Avoid using the park n fly at this hotel. We flew back to Minneapolis airport and waited at the shuttle pickup point only to realize that we were at terminal 2 and not terminal 1. We phoned the hotel before the 2pm pickup to ask that the shuttle be sent to our location which are the directions on the voucher. We were told the driver had already left the airport early because there were no travellers. We politely asked to have driver redirected but were declined without reason. After spending money on an Uber to get to our vehicle we went to the front desk to inquire about some compensation or at the least an explanation/apology. Now the excuse was that the shuttle was full and were rudely told that there’s nothing they can do for us. When further questioned the front desk said they can’t contact the driver while he’s driving. We observed the shuttle driver and noticed he had a Bluetooth. We are comfortable paying for any service we receive but in this case we feel betrayed.

The parking lot was pure ice and full of snow!

The booking procedure. I have stayed at this and the Hilton downtown Minneapolis several times. No one seems to 'own' my reservation, or have a commitment to it. Booking.com says to contact the hotel. The hotel says to contact booking.com. No email to confirm reservation. Turning in receipts for my work related travel is not possible as I don't get receipts. I want basic human interaction. I realize the whole goal is to avoid customer contact, as we humans can be messy. We have questions. We have concerns. We have problems sometimes. So the answer is to shuffle us off to a website. This reminded me to check on my next down Minneapolis stay, which will be at the Sheraton / Nicollet Mall. My reservation there will be with Sheraton. My co-worker stayed there for 4 nights last week and reported a flawless booking and stay.

Clean and spacious

Very loud. No room for anyway to swim or get in the hot tub. Even after the pool closed at 11pm there was still so much chaos and nose until about 1am. Then at about 7am the noise and chaos started up again. No one informed me there was a hockey team there on the pool level otherwise I could have changed my room. I was excited to have a getaway with my partner and very much so did not enjoy it because of all the noise and chaos all night long.