DoubleTree by Hilton Chicago - Arlington Heights

WiFiが部屋から5日の滞在期間中ずっと使用できず、フロントに電話してかけるように言われた番号にかけても、WiFi復旧を依頼しても、結局インターネット接続が直ることはありませんでした。

Excellent

Posting on behalf of my husband who stayed late December 2025. We have traveled extensively for business and leisure, and while it is expected for there to be some variation in quality and service within the properties of a hotel brand, the experience that the Doubletree Arlington Heights near O’Hare airport provided was not aligned with our expectations for the Hilton brand. Although the rooms were merely adequate, the shuttle service was the most disappointing issue with the stay. My husband selected this hotel after verifying through the website that the shuttle was running during the times he would be traveling to and from the airport. When he called the hotel on his way to the airport regarding shuttle pick up, he was told that he could only call for a pick up when he had arrived at the airport. He called again after his arrival to request shuttle pick up and was told that it would be two hours before the shuttle would be there to get him. Obviously, this is an unacceptable service time for a shuttle, and he had to get an Uber to bring him to the hotel. Upon check-in, he was also told that the shuttle didn’t start running until an hour after the time listed on the website. Because of this error he was also unable to use the shuttle to get back to the airport in the morning and had to pay for another Uber. Unfortunately, the included shuttle service wound up being completely useless and cost him two Uber rides to the O’Hare airport, adding unnecessary expense when another hotel could have been selected had the advertised information been correct. Based on the general quality of the hotel, he would suggest suggesting elsewhere. For anyone interested in the hotel primarily due to the airport location and shuttle availability, do not stay here. Reading other reviews, it seems that Hilton may want to consider some quality control or removal of their partnership with this property.

Loved the cookies, comfy beds and beautiful hotel! Staff was not overly friendly but enjoyed the pool and breakfast ❤️

Staff seemed annoyed to be bothered for checkout or any questions

Staff was very helpful

A little cleaner

Good location

Inconvenience to go all the way down to the first floor to find a microwave. By the time you get back up to your room your food is cold. Microwave should be available for guests in the room at request. Especially when you on the top floors.