Hampton Inn & Suites Seattle-Downtown

The breakfast and the location

The toilet makes a loud movie

Location was perfect! Took the link in from the airport and walked to Space Needle and Chihuly museum. Took monorail to Pike Place Market and the waterfront. Easy and cheap to get around!

Shower head was not adjustable and hot water was not as hot as I like it to be.

Very clean good breakfast location was perfect

We are Hilton Honors members and generally give our business to Hilton properties (primarily Homewood and Hampton) all over. This Hampton was pretty disappointing. First off, it's an incredibly odd layout and part of that is the hilly location it's built on but we had a room on the 2nd floor, which is actually below the main level where you enter but the signage makes it almost impossible to find. You have to pass one bank of elevators to find another one after long maze of walking, only to take it down one level to yet another long walk to get to your room. Second, the air conditioning was incredibly difficult to figure out. Even though the two bedrooms and the living room each have their own unit, we had to call and have the front desk explain that they apparently all need to be set to the exact same thing in order to work. We then went to the bathroom and plugged in a curling iron to find that the outlet does not work. We called maintenance and a nice young man (who told us he just started working there) came up to look at it. Eventually he switched the entire plug out for a new one and, guess what? It still didn't work! So they had to fix it a second time. No apologies, nothing for our inconvenience, just like this is something we should expect. But the worst part was the bedroom door that injured my wife. Yes, injured. When we first got to the room, we were surprised to see one of the bedroom doors partially closed. We pushed it open and found that it swung right back closed. So we had to constantly keep one of our shoes in front of it to keep the door open. At night, we closed it to go to bed. My wife got up in the middle of the night, of course, half asleep to use the bathroom. She opened the door to leave and then had to turn around to get something. She turned back around and, again, being half asleep, she walked head-first into the door and now has a huge bruise on her right temple. She went to the front desk the next day to report this incident to them. Legally, the girl at the front desk should have taken a written report since a guest was injured on property. Instead she simply told my wife that she would let management know about the door. Are you serious?? A guest is injured in one of your rooms because of your maintenance negligence (don't tell me every housekeeper who has tended to that room isn't aware the door is loose and shuts on its own) and all you do is say you'll tell someone? If I was Hilton's liability attorneys I'd be a bit worried about the failure of you front desk clerks to take a report when a guest tells you they were injured on property. Overall, this was a very disappointing stay, especially as we spent 71,000 points AND $500 to stay here for two nights. It was at least a good location, within walking distance of Climate Pledge Arena and the Space Needle but, beyond that, one of the worst Hilton property experiences we've ever had.

Great location, close to every, safe parking garage

Everything was good

Very close to the space needle

Kind of confusing at once to get around inside lol