DoubleTree by Hilton Tulsa - Warren Place

The location was where we needed.

Front desk staff was unorganized, slow, long line.

Where to start? Pros: Location, bar staff, breakfast staff. Cons: Dirty and rundown rooms and hallways, RUDE staff at the front desk, OLD phones and showers, loud rooms. I will start by saying that three days prior to my stay, I called NUMEROUS times, attempted to chat, and even emailed them and got zero answers. I paid (through a third party) for a romance package and even asked the red headed woman at the front desk when checking in... still got nothing. I asked for a quiet room and even asked again when checking in and was told she gave me one. It was FAR from quiet. Right in the middle of a busy hallway. We had a dog barking loudly around 10pm as we were ready to go to bed. I attempted to use the room phone and it wouldn't work as it is ancient. I called from my cell and AGAIN no answer.... I called several times. I finally messed with the room phone enough that it started working and I spoke with a woman at the front desk who was incredibly rude. I told her about the dog to which she said "yeah, I think he is across the hall from you. Do you want to move to another room?" I told her no as my husband and I were already in bed. She said "well do you want me to try to find you some earplugs?" I again said no. Then she rudely said "Well, get some sleep... or try" then laughed and hung up. On top of that mess, the hallways and rooms are incredibly run down. The fourth floor had bleach stains in hallway and carpet lifting up. The wallpaper in the hall was also peeling off. As for our room, 441, it was incredibly worn down and dirty. The bed was rutted out bad, the area around the sink was crusty feeling like it hadn't been washed, the shower had good pressure and got extremely hot but the shower head itself was awful. This is nowhere near Hilton standards and I am reporting it to them as well. I would not recommend this place to anyone and we will never be back. I paid $206 for a room that was not worth more than $80, for one night.

I’ve stayed her before and I love the facilities. The beds are super comfortable.

The phones didn’t work and the ice maker didn’t work either

Very close to hospital

Did not have breakfast for the price paid I expected to have a continental breakfast and coffee. My husband had to wait an hour for someone to bring up coffee packets so he could make a cup of coffee he is a coffee drinker and 2 small cups is just not enough. I will make note of this for future and shop for a hotel with coffee and continental breakfast

Rooms were not clean we rented 2 rooms and we had to have house keepers come and change sheets because there was hair all over it and hair in the bathtub

Dining Room was decorated for Christmas, it was beautiful! Staff and Hostess were wonderful!

Parking to the hotel and valet are expensive.