Holiday Inn - Boone - University Area by IHG

The staff was very polite, respectful, and helpful. The room was very clean. The little fridge didnt work and there was no microwave, but ither than that is was a great room

Very overpriced for weedend stay. Stairwells smell moldy. Only one elevator for a full hotel.

Good location and there was one good staff member (her name was Samantha, I think)

The pool was absolutely disgusting and should be condemned. The water was a mirky brown, the walls were squishy and covered in black mold, and there was not a bit of chlorine pool smell in the air--which made sense if you saw the pool water. The breakfast was burnt and undercooked at the same time and we waited almost 2 hours for it, throwing off our morning plans. We stayed two nights and opted to go out for breakfast on the second day as not to spend our whole morning waiting for food again. So the free breakfast wasn't worth it unless you're okay with bad food and waiting a long time for it. Lastly, anytime we needed something from staff there were long lines to wait in because only one person would be manning everything, or there was nobody to be seen and you had to wait till somebody popped up at the front desk 15-20 minutes after walking up. When we went to address these concerns with the hotel staff we had to sift through a tray of business cards where the owner hides his at the back as to avoid angry guests contacting him, which tells me he's aware of all these common issues and has no interest in making changes. We will definitely not be staying here again and would recommend looking elsewhere.

Property made a mistake in a charge and had made it very difficult to correct A simple over charge should be an easy fix as of now it has not been

You had to pay extra for food services but menu was very small and not very many selections to choose from. Elevator was beyond slow and delayed. Drink machines on every floor but were not plugged in, so you had to purchase drinks and snacks from front desk, not very many options available to choose from as well. Couldn't get a physical receipt either from purchases. Room was very expensive for 1 night and food services were only available between certain times... i will not be staying at this hotel again

New youthful look,