Wild Palms, a JdV by Hyatt Hotel

Les couleurs et l'aménagement.

L'attitude incroyablement irrespectueuse, arrogante et totalement inappropriée d'un jeune réceptionniste, alors même que l'hôtel nous avait fait perdre une heure d'attente dans le lobby pour un problème entre eux et Booking.com qui ne nous concernait pas, nous demandant de nous débrouiller avec Booking alors que nous avions prépayé notre chambre à l'avance. Du jamais vu. Absolument pas au niveau du standard Hyatt.

Cute concept. Good parking.

Breakfast was good but ran out of food for the amount of guests. The door chain was broken.

環境乾淨，早餐也很好

不知為何，我在booking.com已先被扣款，但入住的時候又被要求支付72美金？ 可以告訴我原因嗎？

I’ve stayed at Wild Palms many times over the last two years and usually had good experiences, which made this stay especially disappointing. This has never been a luxury property, the breakfast is mediocre and much of the hotel feels rundown. But the rates were fair, the staff was friendly, and I’ve generally slept well here. I’ve overlooked the flaws because I always felt well treated as a Hyatt Globalist. I booked this stay more than about 2 weeks in advance. After checking in online, I texted the hotel to ask about an upgrade and was told the property was sold out and nothing was available. Fair enough. When I arrived, I was assigned a ground-floor room adjacent to the lobby, sharing a wall with the fitness center, on the busiest corner facing the street. In addition to street noise, maintenance right outside my window, there was constant noise from either the plumbing or HVAC. It was clear immediately that this room wasn’t going to work for sleeping. At 4:48 PM I texted the hotel again, this time not asking for an upgrade but simply for a different room, anything not facing the street. I made clear that if nothing was available, I’d need to find somewhere else to stay. The reply came at 6:10 PM: nothing available, full house. Of all the rooms at this hotel, this is the one a Globalist and repeat guest gets assigned? If the property was truly sold out, fine, but I find it hard to reconcile that with the room I was given in the first place. What disappointed me most wasn’t the room itself, it was the complete absence of effort. No flexibility, no acknowledgment that loyalty meant anything, no attempt to make the situation better. The interaction felt entirely transactional. I checked out without spending the night and stayed elsewhere. Between experiences like this and the upcoming Hyatt points devaluation on May 20, I’m not sure I’ll be back.

The breakfast was great

The shower head was too low, and the floor was pretty slippery tile

Enjoyed the stay! It's older and on the smaller side but incredibly well-maintained. A crow comes to drink from the fountain by the hot tub every day and if you whistle or chatter at it it will notice! Beds were easily the most comfortable bed I've slept on in a Hyatt anywhere. I don't mind a smaller place if the sleep I get is good sleep! The seals aren't great and you can hear all outside noise from your front door, but surprisingly little road noise, considering that.

Looks like an upgraded Holiday Inn. Lobby is nice, room was comfortable. Bathroom was decent.

Matress was too soft. Breakfast was what you would expect at a Holiday Inn.