Fairmont San Francisco

The historic building is amazing. However the staff didn’t know anything about the history of the building.

The prices are all insane and the quality doesn’t match the price. A Caesar salad is just some chopped lettuce and croutons for $27. There was zero design or flavor or anything. For that high of a price for food, the quality needs to be there. Other food items are seriously lacking as well. The 5 star rating needs to match all aspects. Not just be used as a mask to overcharge people. The room service sucked and they kept getting requests wrong, it was just a lot of hassle. Then in the morning the staff that refills the mini bar knocks on the door at 8am. And if you don’t answer, they open the door. Even though checkout is at 11. It was more about a hotel that doesn’t communicate with their staff and the hospitality of the hotel itself is seriously lacking.

Location and room size

Its a bit tired

The staff were unfailingly friendly and helpful. The balcony was architecturally stunning and had amazing views of the city. The bed was very comfortable and we slept great.

It was great! The food for room service breakfast was so-so. Perfectly adequate and would do it again for the convenience, but the only area of improvement I can imagine!

My wife and I stayed at The Fairmont to celebrate our wedding and our experience couldn’t have been better. Cameron was friendly and helpful at check-in and went above and beyond by delivering a dessert and hand-written card to our room to welcome and congratulate us. Orna was extremely responsive and did a wonderful job accommodating a floral request on short notice. Nicole set us up with the best table in the Tonga Room, where the service, drinks and live entertainment were a perfect way to cap off our celebration. Beyond these three, we were flawlessly taken care of every step of the way, from very helpful customer service over the phone to secure the best possible room prior to our stay, to a warm greeting and help getting our luggage upon arrival and a friendly and easy checkout. In addition to the staff, The Fairmont itself delivered across the board. We considered other options like The St. Regis and Four Seasons, but couldn’t be happier with having chosen The Fairmont. The neighbor is clean and quiet, with easy access to San Francisco’s major attractions. The lobby is grand and the common areas retain the character that comes with The Fairmont’s history, while also being well maintained and comfortable to enjoy. Our room had a stunning view spanning the Golden Gate Bridge, Alcatraz and Coit Tower. The gym is spacious and well equipped, including sauna and steam room access. Overall, we couldn’t be happier and can’t wait to return.