Red Lion Inn & Suites Blue Springs

The location is right off of the highway. Breakfast wasn't terrible. The staff was okay. Pool and hot tub. Mini fridge

Everything else. Literally. The room wasn't what the pictures showed. Things not working. Beds wore out. Jets not working. Door creak and get stuck.

The breakfast was nice and the facilities were clean and organized

The homeless man sleeping out front, the smell of marijuana and chlorine, the humidity in the room that made the carpet feel moist, the dogs barking throughout the night in nearby rooms.

Everyone there was very nice

I booked through booking.com so the staff was not helpful at all just kept repeating " you will have to contact booking.com" I ended up having to cancel my room and re booking it while standing at the counter . We finally get the room key and get to our room only to find that the entire room had a drastic slope. The foot of the bed was higher than the head of the bed making it impossible to sleep with our heads at the head of the bed. The door to the bathroom didn't close all the way due to the slope of the room . The walls were cracked and filled with spray foam. The pictures they showed in the advertisement are nothing like what it really looks like. They all had multiple homeless people sleeping in the parking lot and next to the hotel building

Pool and hot tub were great, staff was exceptional easy to work with made accommodations

Toilet in my room worked but made weird plumbing sounds and breakfast was kinda shitty definitely could've been better

Location

We tried to use a different credit card to pay once we got to the property but they said they had to use the one we booked it with, but then charged over $100 on the credit card they said that they could not use. As well as charging us the full price on our original payment method. They refused to reverse the charges, they said dispute with my CC company. That’s bad business.