Aparthotel Adagio La Défense Esplanade

Location

Facilities, amenities

I was looking for a room near my workplace. Location was Perfect. Personel as well.

Surroundigs are quite a maze...

Literally NOTHING

If I could give this place zero stars, I would. The level of incompetence, lack of organization, and complete disregard for guests' time is staggering. My nightmare started the moment I arrived. The lobby was packed with frustrated people because the hotel's room card system was down. After waiting in line for a solid hour, I was about to leave and come back later. The receptionist stopped me, promising it was finally fixed and would only take a moment. I did the paperwork, took the keys, and guess what? They didn't work. Because I had an urgent appointment and they had already wasted an hour of my life, I had to leave my luggage in the lobby. I explicitly told the receptionist that I was leaving for my appointment and expected my working cards to be ready when I returned. When I got back late that night, thinking the ordeal was over, I was met with another "surprise." Nothing was ready. I was forced to wait another half an hour just to get checked in. And when they finally gave me a room? They put me in a cheap studio, despite the fact that I had paid for a premium one-bedroom apartment. I complained, and after wasting another thirty minutes of my night fighting for what I actually paid for, they finally moved me to the correct room. To top it all off, I came back on the second day to find that absolutely nothing had been touched. No housekeeping, no service, no fresh towels—nothing. It’s like they just completely gave up on running a hotel. Do not stay here. It is an absolute joke of an establishment, the staff is completely clueless, and they will ruin your trip without a single shred of apology.

Accueil et service

Pas très accessible en voiture

Outdated and in serious need of renovation

Outdated and in serious need of renovation

Great location and good space

Breakfast options are too little

Le personnel et surtout la femme de chambre sont sympatiques et se rendent disponible pour régler le problème lié à des punaise de lit dans notre chambre.

Présence de punaises de lit dans notre chambre. La journée m^me, une personne est venu asperger la chambre de produit chimique sans déplacer nos effets. Nous avons dû les récupérer et laver le tout. L'hotel a remboursé les frais de nettoyage de nos vêtements. On nous a assigné une autre chambre qui avait également des punaises.