Econo Lodge Naval Station Norfolk

Second

The staff was nice and efficient. Room was clean with plenty of space.

Decent, clean property. Not the best, not the worst. Has decent breakfast and rooms are alright. Hotel is not quite as advertised on Expedia (no pool, etc) and if you need anything after about 3-4 p.m. the front desk can’t help you much (like towels) but still overall not a bad place to sleep and close to the naval base.

The room had a weird/old smell to it when you walked in. The bed was hard. The floor was clean but dirty. You could see where your feet and shoes where. Oh and there were bugs in my room. I told front desk and they just said "oh, sorry"

DO NOT STAY HERE, RUN!!! Upon arrival the place was flooded with police on scene, there were active arrests taking place, I was told I couldn’t enter the premises. When I called to cancel the reservation due to the active situation, the manage “Dav” told me he would not refund or cancel the reservation because “there wasn’t a reason to cancel” when I told him the police wouldn’t permit anyone on the property he told me it wasn’t his problem and that he was sticking to the policy of “no refunds for same day cancellation” the police couldn’t do anything to help me and when I called Choice Hotels (their corporate office) they also told me they couldn’t overturn a charge at the location level. It is a battle that I continue to fight because it’s insane. Dav is incredibly rude, gnawingly loathsome and absent hearted. Not to mention the facility itself from the outside appears detestable.

Poor customer service

Convenience

There were roaches and fruit flies. The floor was so dirty that my feet were black. The complimentary toiletries were half used. I wasn't planning on using them anyway,but I think they should be changed out between guests.The tub was pretty clean and the counters, etc. I didn't expect a lot, since it was so cheap, but I have stayed in motels before that were at least clean. I saw two roaches and tons of fruit flies. I don't really have anything to say about the staff. The person that checked me in didn't really say a lot.