InterContinental Melbourne The Rialto by IHG

Room was reasonable, bed was comfortable, shower good. Staff are terrific and valet parking was prompt and efficient.

Breakfast was absolute rubbish, even by buffet standards. Air conditioning in room barely worked.

Bed and breakfast buffet

Pool, need upgrading I reckon, we where there valentines this year food was good but the environment not so valentine 😊

When there was an issue, and there was, the staff were prompt in their response. They apologised and left a free bottle of wine in each of our rooms with an apology card. They also wavered valet parking fee and reduced the room rate for each room. Noting however, given it was a long weekend we were paying $1400 per room per night.

ISSUE- one room the King sized bed was made up with a single bottom sheet put crossways on the mattress, exposing the foot end of the mattress cover, the mattress cover was stained and frankly manky, the quilt was not in the cover, and the quilt had a massive stain that looked like it have been urinated on. It was frankly disgusting. While it was rectified, it still felt unpleasant sleeping in the bed. Defies logic how the room could have been made up this way. Also, prior to the stay I had made numerous attempts to contact the hotel, via booking. com; their online contact direct via the hotel web site and via 1800 phone number and phone number direct. I simply wanted to make sure the two rooms that were booked separately were noted as one booking as we booked rooms for a friend's birthday. The 1800 number would not connect. The phone direct number said not available from my service. I got Zero response from the online contact portal and three messages via booking.com thanking me for requesting early book in (which had nothing to do with what I was requesting) - contact with the hotel was impossible. We rectified the booking at check in - but direct communication prior to standing at the check in desk was absolutely impossible and very frustrating

Beautiful old building . Very comfortable room . Outstanding staff Wonderful shower

Lighting in the room was very difficult to work out !

Great location, beautiful building

Staff were terrible with check in. Arrived at 6pm, room still not ready. Room was paid for on Booking.com. Hotel took $100 bond from credit card that was to be refunded. On checking credit card transactions, was charged $254 and $347 in two separate transactions. Didn’t have any room service or mini bar. Staff not helpful in rectifying issue. Looking like I’ll have to dispute the charges with the credit card