Mandarin Oriental, Geneva

Excellent staff and service. From doormen reception concierge restaurant everyone is very smiley and profesional. Nice location. Spacious rooms.

Exceptional service that turned everything around. A truly memorable stay I recently stayed at the Mandarin Oriental in Geneva, Switzerland, and the experience was outstanding. The hotel has a wing with older rooms, which are still good, but upon arrival I asked to be moved to a different room. My request was promptly and graciously handled by the staff, with great politeness and hospitality. My new room was spacious, beautiful, fully renovated, and had a stunning view directly overlooking the river. I had wonderful days there. I did have a small issue with a guest in the room above mine who was making a lot of noise during the night. The hotel was incredibly attentive throughout. They kept in touch with me during the night and early hours, and even sent security to check on the room upstairs. Their responsiveness was impressive. A very special mention goes to the General Manager, Anita Radovic, who deserves recognition for her courtesy, warmth, and the exceptional way she handled everything. Thanks to her and the entire team, what could have been a less-than-perfect experience turned into an extremely pleasant stay. I felt genuinely welcomed and completely comfortable throughout my time at the hotel. Highly recommended!

De locatie

Kamer en de prijsverhouding

Honestly nothing

This hotel is so far below the standard of other Mandarin oriental hotels The rooms in the pictures are highly misleading at the top of booking as they are all suites The bed was very uncomfortable and the room although this moved us next door to a. Slightly bigger room was more like a 3 star The hotel is massively overpriced and changed our stay to la reserve where the hotel was of a high standard Very disappointed and will not be returning to this hotel

The reception staff and the staff outside by the entrance were extremely friendly and welcoming. The staff who brought my room service were also very professional, courteous, and helpful. Overall, everyone went above and beyond to ensure I had a positive experience. I particularly appreciated how staff regularly checked on guests to make sure they were comfortable and had everything they needed. The food was of a very high quality, and my room was always clean and well maintained. Whenever I requested housekeeping, it was completed promptly, usually within just a few minutes. This is definitely my preferred hotel for all future holidays in Geneva. I would highly recommend it and look forward to staying here again.

Si, no es nada fuera de lo común

La relación precio calidad

It is a lovely modern property very well located in the heart of Geneva. The breakfast was excellent and the staff were really wonderful. We were celebrating an anniversary and they gave us a free bottle of very nice champagne and a cake as well as a card. I really found the whole vibe of the Hotel to be quite exceptional. Well done, Mandarin Oriental Management and Staff!

I liked everything about the property. I thought they’d absolutely nailed it.

Room 776 disappointing Needs urgent updating No correct plugs for plug-in for todays computor equipment Electrics turn the lights all off from the bedside but if anyone wanted a small light on not to disturb partner NOT POSSIBLE EXTREEMLY BAD OLD FASHIONED and not acceptable for up to date standards Staff Good Breakfast Good Ottolengi not a good choice for in house main resteraunt

AS ABOVE

From the moment we arrived, they made us feel like we were in the right hands. We were warmly welcomed and upgraded to a breathtaking room with views to the river and the old town, that honestly had everything we could have wished for. Dinner at Sachi was one of the best meals we've had in a long time. Every single course was delicious and the whole experience felt really special. Breakfast was just as delicious. But what really made this stay unforgettable was the staff. Attentive, genuinely warm, always one step ahead without ever making you feel watched. You could tell they actually cared. When we left, our car was waiting at the door pointed in exactly the right direction, that says it all. We came for one night and left wishing we'd booked more. We will definitely be back.