Home2 Suites By Hilton Overland Park, Ks

I booked a two-night stay at Home2Suites (6/30–7/1) via Hotels.com, but canceled on 7/1 expecting to be charged for the first night only, as per Hilton's policy. Despite the hotel manager assuring me that only the first night would be charged, I received no refund at all. Hotels.com's customer service mishandled the cancellation—accidentally converting it into a one-night rebooking and Hilton ultimately labeling it a no-show. The communication between Hilton and Hotels.com was opaque and ineffective, leaving me stuck in the middle with no resolution. This experience exposed how poorly third-party platforms like Hotels.com handle issues with major hotel chains like Hilton. I won’t be booking Hilton properties through Hotels.com again.

Love staying here, great breakfast.

Terrible WiFi unfortunately

The hotel was very nice about accommodating an early check in. I was officiating a wedding and the pick up time for the shuttle to the event was the same time as check in.

We missed the breakfast because it ended at 10 a.m.

Very clean, spacious room. The pool was warm and clean. The staff was very accommodating. Breakfast had a great variety. There was always parking available. Great location close to everything you would need and good selection of restaurants nearby.

My only complaint is the bed was not comfortable and better comforter/blankets would be nice.

Was a very nice and clean stay. The rooms were huge, even had a dishwasher in the room, which was a nice amenity even though we did not use it. The bathrooms were very large as well. The only negative thing about this was the breakfast did not look that great. They also have lobby coffee that was available at anytime which was a nice perk

Convenient to where we needed to be for an engagement party.

The room was advertised as a 1 bedroom queen suite and the bed was a full. It’s too small for 2 adults.

Not great. They don't care. I was put in a room that was likely supposed to be put out of service, heat and apparently the dishwasher were not working. Staff offered to move, however, declined as it was too late at night when it was discovered and checking out in 12 hours. Got woken up by maintenance at the door to fix the room at 8:50 am. Maintenance insisted they come in to fix. Then they called the room on the phone to discuss! I paid for a place to SLEEP. I needed to sleep in. I was fine with the room as is, didn't request anything else, but FIX THINGS WHEN PEOPLE AREN'T IN THE ROOM! I was woken up, so not dressed/ready for someone to be in the room! I've called the hotel and left an internal review, yet no one calls me back to explain this.