Homewood Suites By Hilton Chicago Downtown South Loop

El personal de la cocina fue muy amable. Y nos gustó mucho la piscina .

Todo bueno.

The location was the only nice thing about this hotel

Where do I start ...maybe the fact that I slept a total of 2 hours because the bed felt like I was sleeping on a lumpy bag of rocks.. or maybe the fact that the pool had zero towels available and the water looked cloudy / dirty... I did manage to get in the hot tub for about 20 minutes because at that point I was already dressed to swim. I will definitely never return to one of these hotels ever again in my life...this may be the worst experience I've ever had at a hotel(and I've had a few bad experiences)

Excelente ubicación, cerca del metro para movilizarse , habitación cómoda ubicada en el 13 piso y muy amable la atención del personal.

El desayuno muy limitado...poca capacidad del salón para desayunar Y falta de limpieza en espacios comunes.

Booked a room through Expedia & due to an unexpected change, asked to cancel within the timeframe Expedia stated. Told that the full amount had been charged, the reservation is non-refundable. Went back to look at original email, as we made sure it was when booking. Understandably, this was not necessarily the hotel's fault. However, everything that has happened since has really advertised the nature of this location. Expedia stated that Homewood had charged the card, but they would contact them to get the matter resolved. According to them, they made several attempts over a 24-hour timeframe, but couldn't get ahold of anyone. I am currently on hold with this location & have been for almost 40 minutes. As soon as the front desk person looked up the reservation, she placed me on hold with a short, rude "hold on" ... not sure if she plans to ever pick back up. I wasn't calling to beg for the almost $500 back, as we assumed that would be a lost cause. I was hoping to ask to rebook & make the best of the trip, using the money the hotel already has as a credit towards it. I'm very much getting a vibe that we're just viewed as another reservation # & a quick, easy $500. No care or concern about doing anything but the minimum. ***Will update review with results ***