WHOLE Family - WholeVille - Hostel

It’s in a quiet residential neighborhood, and the bed was pretty comfortable - mattress was decent - and the bed sheets were clean. Also, Kevin the house manager is a very nice man and the kitchen seems pretty well-equipped (I only used it to boil water for tea but it looked like they had all the basic things one would need).

It’s in a quiet residential neighborhood and there is NOTHING for at least a mile radius, not even a café to get a morning coffee. (Someone told me there’s a gas station nearby but I never saw it). Also, I got the single room at this hostel and was sharing a bathroom with the house manager, but the only bath rug in there was one that he used himself and he told me he didn’t have any other clean ones!! So I had to use the only towel they gave me as a bath mat and use a towel that I happened to have brought with me (to wrap an instrument in) as my actual bath towel. They need to have more clean towels and bathroom rugs on supply! In addition, the bedroom was only partially clean: Some of the furniture had not been cleared of dust and other people’s dirt, under the bed there was a bottle cap and just other signs that the room needed a better clean and disinfecting. Finally, this morning I was about to check out and had all my luggage ready plus my ride was waiting outside. I’d just finished in the bathroom and was about to go back into my room to put my toothbrush away and close my suitcase and the code on the door had expired and wouldn’t let me back into my room. I HAD to leave ASAP to get to work and the house manager didn’t have any solutions for me other than calling His boss (who was not responding) and waiting for some Master code to be sent to him. Luckily I’d been texting with someone from the company a couple days prior, so I texted him and he sent a new code which worked, but when all was said and done nearly half an hour had passed and I was NOT happy as this could have TOTALLY ruined my job in Sacramento. A house manager MUST have all pertinent emergency resources at the ready!! This was unacceptable! (Yes, even for a hostel!).

I mean it was ok as far as last minute booking I was able to book within a couple of weeks of arriving to Sacramento. But after staying there eI guess I know why it was cheap and not full.

Loud music played all night from the host, we had to complain multiple times for it to stop. My passport and medication was stolen after the host assured me it would be ok while I was gone. I still need to contact management about this serious issue. I found a baggie of white powder outside. One of the guests stayed in a recliner by the door to sleep. The bathrooms smelled like mold, the fridge was gross, beds were hard. I was hot and stuffy, we couldn't change temperature. No postings on website or booking to tell guests to bring a lock, so they should provided them so guests will know, the current "storage" is not secure at all.

The price was low and everyone there was very nice

Not a great neighborhood, very loud neighbors partying all night. The person in the private room Kevin had his music on loudly most of the night making it hard to sleep. Me and several others messaged you all but never got a response. Someone knocked on his door but he didn't answer. The mattresses were very thin and uncomfortable and the bathroom was dirty.

There was no host to check me in or check by ID , or to show me which bed was mine. Then they woke me up and the whole hostel up being rude and loud to me because I wasn't aware I was in the wrong spot, im new too staying in hostels. They could of quietly told me I made a mistake, not humiliate me in front of everyone.