Kubu GWK Resort

Housekeeping standards were really poor, with leftover litter and used slippers from previous guests. We requested for morning housekeeping service, so our son could sleep after lunch. This request was ignored two days in a row. Swimming towels are removed when used, but not replaced unless requested. No foot mats / bath mats provided in bathrooms or even at the front door. Terrace areas were left with lots of sand from previous days, wasp nests on terrace furniture not removed, rooftop terrace lounge table was never even wiped during a 5 day stay…… Toilet paper and facial tissue replacement only done after requested. Only 2 coffee cups provided in ạ 3-bedroom villa? AC in both upstairs rooms didn’t work properly. Despite the manager’s promise to have it fixed, it was never attended to. In fact, we are still waiting for the apology! Both upstairs bedrooms have some windows without any cover. There’s no curtain or blind, so the afternoon sun bakes straight in, which doesn’t provide much opportunity for an afternoon nap in the heat of the day, especially when the AC doesn’t work. This place is ‘okay’, but don’t expect an actual villa experience When our issues were raised with the manager he seemed rather unmotivated to address it, and immediately started talking about compensation. All we wanted was a basic stay with functional facilities, which doesn’t get fixed by compensation. We are unlikely to return or to recommend Kubu GWK after such an experience.

It felt homey. I like that it was like a mini home. There is a kitchen attached to the room if you want to cook. The bathroom was modern & tiled floors.

The staff was very kind and they always helped us with everything. There was missing some equipment in the kitchen but staff bring it all later.

Nothing. The pictures must have been taken from another hotel or another decade

One of the most stressful hotel experiences we’ve ever had – avoid at all costs We originally booked a room with a kitchen, shown in nice photos, mainly to be able to cook during Nyepi Day. But when we arrived, the room was nothing like the pictures. It was much older, especially the bathroom, with worn materials and a generally tired look. Still, we didn’t complain at first — until we noticed that everything was missing: no utensils, no kitchen tools, no towels… We had to ask for absolutely everything, item by item. Staff always said “no problem” and delivered things eventually, but it was exhausting to chase down basics you expect to already be there. After the first night, things got worse. There was a very bad smell in the room (likely from the AC), and the fridge made loud gunshot-like noises all night — waking us up multiple times. I calmly tried to explain all this to the manager, but he refused to listen. He cut me off, saying, “No problem, I’ll upgrade you” — without hearing what the actual problems were. I even tried to insist, especially to flag the fridge issue, but he said, “No no, I don’t need to know.” We were moved — not to a better room in the same hotel, but to an entirely different hotel (seemingly owned by the same group). The new hotel was nice, but it didn’t have a kitchen — which had been the entire point of our original booking. When I explained this, the manager told me not to worry, that we were welcome to use the hotel’s kitchen. So, the next day at noon, we went to use the kitchen — and it was absolutely disgusting. So filthy that even one of the staff looked shocked by my reaction. He called others, who quickly came, apologized, and started cleaning. After they left, we had to re-clean everything ourselves, but at least they had made an effort. We cooked lunch, cleaned the kitchen thoroughly, and went back to our room. That evening, at 8 PM, we went back to the kitchen — and it was somehow even more disgusting than before.

It's a nice hotel (especially in Jimbaran) as it was a last minute reservation due to another property being horrible. Even though overall it's an okay place to spend a day or two, the room felt outdated with older furniture and cracks in the walls.