Boscolo Nice Hotel & Spa

Desayuno

3 días para devolver ropa para lavar, cuando nos dijeron que era 1 día. No nos limpiaban la habitación, teníamos que ir nosotros a pedir que la limpien. Decia que tenían un beach club del hotel y te cobraban 50€ por persona, ni siquiera toallas para la playa te dan. Para ser un ser un 5 estrellas un desastre total, no se lo recomiendo a nadie, me hubiera ido a un Airbnb que hubiera estado mejor.

Accueil, gentillesse du personnel Confort Situation

Perfect

Well located, good staff, excellent amenities all included in room charge. Good breakfast

The food at the Rooftop Restaurant was good but it was not matched by the service expected from a Five Star Hotel. The staff are inadequately trained. I ordered a glass of wine to accompany my meal. Instead of bringing the bottle to the table & offering a small tasting the wine was just brought out in a glass. Not only did I not have any idea about the maker or the vintage. The wine was not served at the correct temperature. If I had visited an English Pub & was dining at the bar, the service might have just about been acceptable but the service did not reflect the Five Star price. The most expensive poor dining experience I have ever had. There are an inadequate number of sockets in the room. There was no socket by the bed to charge my phone & Apple Watch. The breakfast service was also chaotic The Porters were the helpful and efficient.

Boscolo Nice Hotel & Spa On the day of our departure from Nice, we discovered 4,400 euros missing from the locked safe in our room. We immediately contacted reception. Their reaction was clear, they weren't surprised and had no intention of taking any action. Initially, they even refused to accept a written complaint about the incident. Then, after our persistent requests, they finally did so. Two days have passed, and the hotel still has not responded. This is despite the fact that the safe is a modern model that records all logs, including when and how it was opened (using your own code or the master key). There were only two rooms in that part of the hallway, and it wouldn't have been difficult to track who entered using the security cameras. We hope that Boscolo Nice Hotel & Spa will make an effort and inform us of the results of their investigation.