The HUB Hotel

Nice hotel, large rooms and pleasant staff. Airport shuttle reliable and good.

No hot water for showers. Breakfast very poor. Strangers knocking on my door at 11pm, very beauracratic staff and processes. Bought a water at the bar which cost 75 birr. Paid 100 birr cash and required three members of staff to process this somehow. Only allow foreigners to pay in usd not local birr which I took out before I arrived

A duty manager sort of listened to me and tried to take care of me after figuring out that I was unhappy.

I don't know why this hotel is rated high by booking. It's the worst possible hotel to receive guests. Sample a few things: 1. My shuttle didn't show up until i called. I had a local mobile and no luggage so I could call. But if you're a foreigner, good luck. 2. My room didn't have a kettle and stuff. Apparently I was given the room for transit passengers. The staff double checked and then gave me one. Only one bottle of water btw. I didn't want to spend another penny here so I bought water next door. 3. Bathroom was stinking of urine. The staff didn't come to clean it after several complains. The next day I managed to flag someone down and the first thing they wanted to know when I was checking out to see whether it would be worth cleaning. 4. When the guy came to fix the lamps, at first he was like there is plenty of light and do i really want the lamps to work? 5. The TV. Nobody could figure it out until the end. 6. Ordered room service. Half hour later the guy comes and says the food is ready but he will bring it only after I tell him whether I'm paying by cash. I was his hostage basically. You get the picture. After 10 days in ethiopia I thoguth the standard of service was high. Just compare to Jupiter where the staff went so far out of the way to help. But this hotel just didn't care for me as a guest. Take your business elsewhere I would say. Oh. There are lots of shops around the hotel and bars. I didn't check out anything. The location itself is called "unnamed road" so taxis might have some trouble.

The location was great. Off the main road, but still very walkable to restaurants and cafes. Safe. The guest service agent Gashaw was helpful and kind, as were the rest of the staff

Well-trained and professional staff