Comfort Inn & Suites Lexington South

Liked it

The bed was great and the room was nice.

My bathroom shower and floor was dirty.

The beds were comfortable. We have stayed here numerous times and love the breakfast buffet as well.

Upon arrival I was given a standard two queen bed room when I booked a suite to accommodate my family size. When I went back to the desk to resolve this issue I was informed there was no suites left. The front desk attendant admitted to moving my room type (which was a cheaper room that I was expected to pay suite price for) because only two people showed on the reservation (I had booked for 6 people, I don’t know why they weren’t showing up). When trying to come up with a solution she wasn’t helpful at all and was quite rude. I was told to reach out to booking and have them contact the hotel to resolve the issue after having to book a second room that was connecting to accommodate my party. The king room I had to book had a broken curtain that wouldn’t close all the way with a light shining through it all night. There was tape on the wall and one of the lights in the connected queen room didn’t work. During breakfast, while my kids were getting ready my husband and I brought breakfast back to the room since we had a large party. Instead of explaining this was not allowed the same front desk attendant had given us dirty looks and made snide comments. Overall I was very disappointed in my stay this time which is unfortunate as we have stayed here for years. My kids had even commented that this was their “home away from home” as we were pulling in.

Good price and location. Staff were very nice. Breakfast was a little better than expected.

Miserable bed - very hard and uncomfortable. Several things wrong with the room- bedside light didn’t work, shower controls worked very poorly. Very loud. Shampoo/conditioner brackets were flimsy with shampoo spilled on floor when we walked in. TERRIBLE internet.

Beds are very. hard.