WHome | São Vicente Deluxe Apartment

Nice looking Apartment

I am very disappointed. I spend x-mass time there with my family. I arrived late evening. Code to main door wasn't working. Staff told be that they can't help me because is x- mass time and all are off and far away! No one else was in the building. I couldn't enter.. For rest of my stay I have to leave door open, one time someone closed that door and the same story happen again- lucky me a family which living upstairs was so kind and open the door. She told me that is not 1st time when tourist ask about this.. If not that I could sleep on the street!... I visited over 100 hotels and never had this type of problem!

The location, the proximity to a lot of the main tourist attractions, the very nice coffee place right across the street.

Communication with the company managing the property left a lot to be desired. When we arrived, the access code we’d been given didn’t work, so we ended up standing outside the building for about half an hour until a very kind resident took pity on us and let us in. She also mentioned that this wasn’t the first time guests had trouble getting inside. Apparently, the management forgot to mention that the building has two entrances—and that the code only works on one of them. Unfortunately, this was never fixed during our entire 7-day stay. The apartment itself isn’t properly heated, so if you’re visiting Lisbon in winter, definitely ask for an extra radiator—one of the bedrooms has no heating at all. We did request one and received it the next day, which was actually the highlight of our communication with management. The living room couch deserves an honorable mention. It’s covered in some rather questionable stains that look like they’ve been there for quite some time. Instead of cleaning it, someone seems to have decided that throwing a suspicious blanket over it would solve the problem. Spoiler alert: it doesn’t. As the days went by, the humidity became more and more noticeable, and by the time we left, the apartment felt quite uncomfortable to live in. It’s a real shame, because parts of the apartment are genuinely nice, and you can tell that at some point it looked just like the pictures on Booking. Sadly, time—and a lack of maintenance—have left their mark, and several issues that could have been easily fixed simply weren’t.

A great central location in the Alfama district. It is easy to walk from here into the main parts of Lisbon. Communication prior to arrival was very good and it wasn't a problem finding the apartment or checking in with the various key codes. The facilities inside the apartment were good - the lounge was comfortable and TV was good quality. The two bathrooms were convenient for each of the separate bedrooms. Unfortunately, these positive practicalities were totally overshadowed by the problem we encountered whilst staying at the apartment.

The apartment is the ground floor of a building that has a damp problem. As soon as we walked into the apartment we were hit by an unpleasant smell. We reasoned that this might be because the apartment had been closed up for several days and it was summer (July) when we were visiting. Despite opening windows that evening there was no improvement. We could not sleep as the dank, musty, damp smell was over-bearing. We began getting worried for our health because the air was so heavy. We contacted the management company several times during our stay and were met with silence - surprising given their proactive communications ahead of our arrival before they had our payment. We could not get much fresh air into the apartment as the main windows open straight onto the street where dozens of people are walking by - there was no privacy whilst we were in the living area and frankly it felt unsafe with the windows being wide open. The only other window in the premises was in the rear bedroom and opened out into what felt like a dungeon - another damp space but with the addition of some dangerous looking gas cylinders. On further inspection we found evidence of mould on walls and in wardrobes. This was clearly a known issue by the owner because of the presence of two dehumidifiers inside the property as well as three brand new in-box floor standing fans. This is the most dissapointing apartment we have booked through extensive travel in Europe. We escalated this with booking.com (with photo evidence) who were excellent in their recognition of the bad experience we had however the owner was completely unsympathetic. I urge that anyone books this apartment with caution and only if the owner has guaranteed that the damp problem has been resolved.

L’appartamento sarebbe anche carino se non fosse invaso dalla muffa sporco e con aria irrespirabile per l’umidità. Assolutamente non all’altezza delle aspettative create dalle foto. Non lo consiglio.

Dicht bij het centrum

Toilet spoelde niet goed door en dat werd niet gerepareerd tijdens ons verblijf.

Modern and comfortable

Not applicable

Clean, excellent location, near Alfama neighborhood , good size room, good attention