SpringHill Suites by Marriott Nashville Brentwood

The bed was comfortable

We were threatened by Manager Gabriel that Animal Services would be called because our dogs were left in portable cages while I attended a doctor’s appointment. This hotel claims to allow pets, but it is absolutely not pet friendly. Before leaving for the day, we specifically informed housekeeping that we did not need service after only one night. Despite that, someone entered our room anyway while we were gone. When I asked why, Manager Gabriel could not provide a valid reason. Gabriel then informed me that pets are not allowed to be left unattended in the room under any circumstances. Had this policy been disclosed at check-in, we would have respected it. However, no pet policy was provided, even though our reservation through Booking stated the animal policy would be explained upon arrival. Gabriel was extremely rude and unprofessional during the interaction. He repeatedly cut me off while speaking and even held his hand up in my face to stop me from talking. We were told that if we left the room, the dogs had to go everywhere with us — including the pool area, fitness center, and dining areas — and could never be left alone for any amount of time. I have never encountered such an unrealistic policy at any hotel. There was also no designated pet relief area anywhere on the property. To make matters worse, Gabriel claimed our dogs barked all night, which is completely inaccurate since we were all asleep by around 11 PM. He also ignored a serious safety concern involving another guest’s large dog that aggressively charged into our room after our small Yorkiepoo. The owner could not control their dog, and the only thing that prevented an attack was us forcing the door shut while the large dog was halfway inside the room. Whoever entered our room while we were gone terrified our dogs so badly that they released a strong defensive odor from fear and stress. The overall hotel experience was disappointing beyond the pet situation.

Great location free breakfast

Bathroom lighting is awful too hard to put make up on

The breakfast buffet was great.

My room smelled disgusting.

Easy to find location Parking was free

Unable to locate a dog area for dog waste disposal but didn’t ask