Best Western Plus Executive Residency Oklahoma City I-35

The customer service by Demont at check-in was excellent. After a long drive he made us laugh and forget about how tired we were. The rooms was perfect, beds were comfortable.

Water for shower would get cold, then hot, so it wasn't consistent. Also, my daughter and I were excited about making yogurt parfaits in the morning but the yogurt had turned bad. We ended up throwing away the parfaits and wasted toppings of fresh blueberries, strawberries and granola. :(

The breakfast was great

Confort

The front desk clerk. Eryka “with a y” as she stated. She was very rude over the phone even told me there were no more rooms available “I’ll have to find somewhere else to stay” I called the reservation line and of course there were several rooms available. I complained to the day shift staff and the manager was supposed to get in touch with me but I have not heard from anyone. I stayed there because I had a doctors appt right up the street. I drove almost 4 hrs to OKC. Other than that”Eryka with a y” my stay was fine. She’s very much rude until you’re in her face

Excellant. Also had a pot pie for dinner and it was good. Did not have to go out.

RIght by outside door on 1st floor and found it open twice, people went out it but did not close all the way. Kind of concerning. Advised staff member at desk. She checked it.

Location

No restrooms in lobby