Ramada by Wyndham Juneau

No water on second morning. Apparently a pipe froze. Still waiting for a discount or points, refund?

Cleanest comfortable

First got room very cold no heat front desk brought extra heater

Location

Expensive for a shabby looking property

Where do I start? On a positive note, the desk clerks were nice and the room is very large. Yep, that's about it on the positive side.

On the negative side, this Ramada by Wyndham is an absolute dump. Unfortunately, we arrived in Juneau during a heatwave (temperatures above 70F degrees). I had booked two rooms requesting, "the highest floor available and a harbour view." I hadn't noticed that the rooms I booked were designated "lower floor." What "lower floor" means is actually the first floor, which is in the basement, down stairs, no elevator! Because of some disaster that befell one of our rooms ours was upgraded to the second floor. My kids and grandkids spent the night in the basement. By the way, I booked our room for three nights. After the desk clerk explained what 'lower floor" meant, and that there were no other rooms available, and after helping my kids downstairs with their luggage, we went to our room. It was absolutely sweltering. The room has a western exposure with full sun. There is no air conditioning. They do provide a fan, but the windows only open about three inches. The room stayed unbearably hot until late into the night. Everything is very tired and is in desperate need of a major refresh. The bathroom cabinets are disintegrating; the toilet is the small round type which is very uncomfortable; paint is pealing off the walls in the bathroom; there is only one outlet by the beds, with two USB ports; there are no sheer curtains so we could open the heavy blinds to let more air in; they provide two small cheap soap bars; the lighting is oddly placed and harsh; and the room was generally dingy. The main takeaway is to check with the property to find out what vague terms mean in the booking information. The rooms I got were definitely not what I expected, especially with a higher Booking.com rating. This is the first major disappointment I've experienced booking through that site.

We were pleasantly surprised by the size of our room. We loved the accommodations. It was convenient to have an eatery downstairs and everything was within walking distance from our hotel. Employees were friendly and helpful.