Tru by Hilton Gilbert

I love the breakfast

No complaint

I liked the bright, cheery colors -- lots of activity in the lobby area. Coffee included. Free chips/water on night 1. Staff were very chatty and friendly.

Not enough hangers. No drawers or shelves to store my clothes. The hot water for tea was usually empty at night when I needed it. I had to ask a few times to get more. Good news is they refilled it for me. Not enough "healthy" snack options. Many days, my room wasn't cleaned at all. When it was, the washcloths in the shower on the floor were not removed. The toilet flushing was not reliable. The housekeeping staff turns down the AC in the room after they clean, so it's hot when you get back to the room. Not enough lights in the room to work at night. I extended my stay via phone, but it wasn't reflected in the local system, and my keys didn't work. Not a big deal, but the phone reservation person didn't alert me to get new keys.

Very repetitive and the pancake machine was out of order for 5 days.

Breakfast was excellent

Room was clean, liked the soaps and lotions provided.

The air conditioner fan would not shut off, kind of a nuisance and had a hard time sleeping with the noise.

Breakfast was timely and tasty. Facilities clean with nice options for families such as pool table and games. Clean and well situated common work spaces. The staff were all excellent!

Please use bleach and or oxy and very hot water on the towels. Towels were clean but I could make out faint stains on some of the towels. Sound - I could hear the next door neighbors at night when they would use their bathroom and especially heard them leave and come back to their rooms.