Red Roof Inn & Suites Middleborough

No bath gel in our bath tub- I didn’t find out until after I was already in the shower. Our bed was slightly off center and when I looked-it was FILTHY-covered in hair, dust, debris. No soap in the lobby bathroom Pool looked great but was closed-staff said it needed to be certified to be ok to use . Pillows on the bed were like cotton candy-I normally use 1-2 , I needed 3 and my boyfriend used the top of the sofa as a pillow Bath towels very thin and scratchy

Beds are very comfortable, clean sheets, working bathrooms.

Cleaning supplies that are used are very concentraited and odor is strong.

Staff was friendly and nice. It was obvious this was a family-owned property. The Ice machine was always working and never ran out. The facility was clean. The bed and pillows were very good. I almost left when I was told I was going to be charged an upfront $100 damage deposit at check in.

Lacked a bit of professionalism. The kept a small bot around 6 to 8 years old behind the counter a majority of the time. The I pad he listened to had the volume up pretty load and made communication hard with the front desk. This was even harder because English was their second language. The pool was closed even though I saw the owner and child putting their feet in it and playing a bit. The soda machine was out of order. The "free" breakfast was lacking. No real hot food other than the waffles. No protein or fresh fruit options. Just waffles, Cereal, or bread / Bagels, and juice. At the price they were charging I thought it should be better.

They need to tell the customers when they book a room that there is also a 100.00 security deposit. Was never told until I was checking into the place.

Clean

Ice machine and vending machines not working

did not have breakfast

get loiterers to hang out away from building