Tru By Hilton Lubbock Southwest

I liked how clean and quiet the hotel was. Front desk was friendly.

The body wash was empty and there were only 2 large towels when I checked in 4 guests.

I was very disappointed with the breakfast. Limited choices compared to other breakfast included hotels i have used. I'm afraid this factor would impact my choices in the future.

More slections, making sure food is kept refilled in a timely matter.

My room was clean and my bed comfortable.

It appears there is a lack of cleanliness in the common areas and elevators. During my stay several guest had pets with them. When pets are in and out of the property there must be some extra cleaning. The elevator doors and floors were dirty each day and even in the mornings when I left for work. There wasn’t a fresh smell in the building. I also reserved a King room and when I arrived as six-thirty pm my room wasn’t available due to it being cleaned, I ended up in a double Queen. My air unit wasn’t working properly, it was 78 in my room the first two night. Then it was fixed and the outside temperature went down to 40 something and I couldn’t turn the heat on. Just wasn’t a great experience for my third time staying at this property.

Nothing, it was just a place to rest. Except for the very nice desk attendant when I checked in, he was very friendly and helpful

All the carpets were dirty and looked like they hadn't been vacuumed in days! The bed was not comfortable. It was not worth the price I paid.