Tru By Hilton Lubbock Southwest

If you're looking to save money, this hotel is a decent option. It was well-maintained and clean, with friendly and helpful staff. There's a good space for dogs to run around (which appears to belong to the hotel behind this one). The breakfast was good, and the automatic pancake-making machine was a big hit! A few things to note: Bring your own pillow(s), as the provided ones go flat. Pack earplugs and an eye mask, as the walls are very thin and there are small lights throughout the room that don't turn off and can't be covered. The refrigerator wasn't cold, and there was no coffee pot in the room. If you're traveling with a pet, you might want to consider one of the neighboring hotels. This hotel offers only a small 4-foot square grassy area with potty bags and a trash can, the rest is river rock and xeriscaping. We eventually found the grassy areas from a neighboring hotel. Overall, it's a budget-friendly option with some limitations to keep in mind.

Room was very clean, comfortable, and nice. Enjoyed my stay very much.

Good overall

The room itself wasn’t too bad, it was clean, and my wife said that the bathroom was nice. Couple things that were concerning is everything is put together pretty cheaply. The original curtains had been taken out and so the new curtain rod that was put up didn’t even fit the window and didn’t completely cover the window. And there’s a spot where it looks like there’s a hole in the wall and they just put a white piece of plastic over it, but otherwise not a bad place.

The cleaning staff was rude we got a room for a family of 4 and they only have two towels. We asked for two more and they made us give the two dirty ones back first. I was like excuse me? That’s wild never experienced this before. It was clean ac worked great our room bathroom didn’t lock. And staff at front desk was very kind!

Fast clean good breakfast rooms very clean smelled so good

Ice machine was out on 4th floor. Had to go to the 1st floor- not a huge deal. I was kind of upset that they charged $4 a day for parking. That was definitely not known ahead of time. It’s not the amount- it’s the principle.

The bed and the pillows AMAZING!

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