Courtyard Santa Fe

The room itself was decent and hot tub was nice

No free breakfast, we got stuck out of our room in the cold because the lock on our door malfunctioned. Staff wasn't super friendly. Expensive. Outdoor hallways

We made a reservation and canceled within the prescribed time frame (which is in the fine print). When we called to dispute the cancellation charge, the manager was unbelievably rude and arrogant and refused to refund us and still charged us $126 as a cancellation fee. Outrageous! What a SCAM! This is a franchise and the Corporate office could not help us any way. DO NOT book here they will rip you off! There's a reason for the 3 star rating. We've been Marriott Bon Voy members for decades and have never had a problem until 2/12/26.

I previously stayed at this property and experienced a bed bug issue in my room. I decided to return after seeing that the hotel had replaced its furniture, believing the issue had been addressed and wanting to give the property another opportunity. Today, I contacted the front desk for assistance with internet access because the access code provided was not working. I was unable to log in using my room number and last name, as the system repeatedly returned an error. I spoke with Andrew, the General Manager, to explain the issue. Before I could fully describe the problem, I was cut off and told, “You have too many issues. I want you out of my establishment now. You have two hours.” I was effectively kicked out of the hotel for requesting working internet access. For context, I originally booked my stay from Monday, January 12 through January 16. On January 16, I spoke with the General Manager and requested to extend my stay by an additional week, which he agreed to. However, after raising the internet access issue today, he stated that I was no longer welcome due to my “issues.” Those “issues” included: Encountering bed bugs during a previous stay Being unable to access the hotel’s internet My room not being ready upon check-in at approximately 10:00 PM on January 12, despite the reservation being made weeks in advance I explained that these concerns should not be considered unreasonable and do not align with Marriott’s operational standards or guest service values. In response, I was told to leave. Additionally, a front desk manager told me to “get the f$ck out” and shouted, “You live off your mom’s money,” an entirely inappropriate and unfounded remark. I work for a living, and there was no justification for such a comment. When I requested her name, it was refused. On camera, she can be heard yelling, “Get the fck out.” My experience at this hotel was acceptable until my interaction with the General Manager and his assistant manager. Their conduct was hostile, unprofessional, and completely unacceptable. I will never stay at this property again, and I believe both individuals should be terminated for their behavior and for the way they treat guests.