W Muscat

The hotel is very grand and chic. The pool is amazing and restaurants around are good. What was disappointing is the food variations in the menu and beverages as well. We had dinner at Buddha bar on the rooftop, the restaurant did not have the expected variations that you usually see in any W hotel. The beverages also lacked the variations for eg we could not have a patron tequila due to unavailability. They only had one type only! At the pool we wanted to have a regular club sandwich but instead they had a salmon club which was surprisingly odd. As they could not modify it for us.

The actual building is nice. The beds are worn out and you sleep on a slope because the mattress are so old and used. The restraunts are very limited in menu and actual taste. My best meal was when I went to PF Changs in mall. The prices are outrageous for the quality of food you get which is poor at best.

I knew the W in Barcelona in which I spent some 12 days but the W Muscat is another thing, at another level! The services and the care for you as a client is simply AMAZING! Everything was perfect and the staff was great, and here for me for each of my demands. Honestly, I spent great 8 days, and the W made my stay in Muscat unforgettable! Thank you to all the staff!

The staff, especially the concierge service and valet service were wonderful. We had a wonderful stay here and would not hesitate to come here again!

Great hotel. Amazing pool area. Good vibe.

Excellent hotel, probably one of the best I have ever stayed out. Amazing service especially pool staff - would highly recommend

Great staff and great facilities

Check in was very late.....we arrived at 2.30pm but didn't get out room until just before 4 which is late considering how much you are paying to stay here. We wanted to spend the afternoon by the pool as the weather was so good but they had run out of towels and it then took 2 hours to get some clean towels. Bit of a disappointing start. The hotel is nice and the rooms very comfortable but it wasn't a good start to our stay so we probably won't ever stay here again. Also very slow check out!

A lovely hotel with fabulous facilities. We chose to stay here over Christmas Day and the following couple of days before heading home as a place to completely relax and unwind. The pool was incredible and the various options for poolside lounging were great and mixed it up. Please note it’s a very shallow pool. The hotel is very modern and has some very cool features but certain things can definitely be improved on. The service mainly being one of them. The front desk staff and concierge were great. The poolside and breakfast staff were all great but just very unorganised. We witnessed several complaints being made. Poolside staff were incredibly friendly and polite but it took a long time for food/ drinks to arrive. It felt like all the poolside staff and breakfast staff run around everywhere rather than being assigned certain areas-just a bit chaotic and a mess. Alongside this we asked for scales in our room-it took 4 phone calls and a trip to reception for it to arrive. We also requested different pillows which took almost 2 hours to arrive after being chased. I wouldn’t normally complain about these things but a 5 star establishment at this price should do better. The hotel was very expensive and compared to other 5 star hotels we stayed at on this trip and although the facilities were great the service at the other hotels was noticeably better.

Everything was good and nice specially its still like new.