Comfort Inn Dallas North Love Field Airport

Good location

Nothing I can complain about staff and everyone we’re very sweet

The bathroom was cleaned but housekeeping could of asked us if we needed more towels for the bathroom

It was residents arguing and had woke my boyfriend and I out of our sleep

The breakfast

Haven't had my room clean since Wednesday they came in yesterday took the towels didn't leave any clean ones been asking all day for my room to be clean

We walked in and no one greeted us. The whole atmosphere was dark and dirty. We turned and walked out.

I booked and paid for my room in full through Zip Pay, a third-party partner of Booking.com. However, upon arrival, the front desk agent charged my card again, stating it was only for a deposit. Instead, I was charged multiple times for the room as well as duplicate deposit charges, which caused my account to become overdrawn. When I tried to calmly explain the situation, the customer service I received was completely unacceptable. The front desk agent became hostile, yelling and speaking to me in a disrespectful manner. At no point did I raise my voice or use inappropriate language. Despite this, he ultimately refused to allow us to stay. This left me in an extremely difficult situation, as I had driven four hours for a doctor’s appointment and was left without accommodations. I also have video documentation of the entire interaction, which clearly shows how the situation was handled.