Air Suites Hotel Boutique

While in Quito, we spent three nights at this hotel. The hotel and room were both clean, and the bathroom had body and hand soap. For breakfast, scrambled eggs, two pieces of toast, some fruit, and coffee were given - basic but decent. We had some washing to do, including some T-shirts, socks, and underwear. When we inquired about the price, the check-in agent said it would be $1. We made two small loads, colours and whites. When I went to pick up the washing, the employee said, "$15," at random. She stated she would verify after I told her that we were offered $1 per load. During the check out the same employee said it was $10! She continued by saying that it was one per $1. I explained that the price was unrealistic because the socks and underwear alone would cost $25. Anyway, paying more wasn’t the issue if we were told from the beginning. But the inconsistent and random price from the original felt like they tried to cheat us! Bad customer experience.

No Air conditioning or heat available that we could find. the shower door was missing half of the glass. TV only had spanish television no english.

We had a wonderful time in Quito. The property is in an ideal location for visiting attractions. Walking distance to shopping and parks. The taxi driver had a hard time finding the location to the hotel. The front desk young man was Great! The room was clean and comfort able. The views were fun and the breakfast was great! For this area and buget I would highly recommend this hotel. GPS shows on the corner but it is just up a little further.

Then I look like a good area to be in wasn’t very clean either

Did not like unwillingness of some of the staff. The actitud on a couple of instances was not the nicest.Toilet seat was broken. Did not like that place did not have either Air conditioning or Heat at all. Location was Very good. Overall Staff needs training on dealing with people

This will be my last time staying at this hotel. It is a nicer hotel as far its quality than your average Ecuadorian hostal/hotel and you pay more for it. However, the overall state of the hotel (det

This place is perfect.

The room was perfect. The staff were friendly and helpful.