San Antonio Marriott Rivercenter on the River Walk

The staff were lovely and accommodating. The shops were nice.

The elevator from self-parking was broken. There was no room service any longer. We were really looking forward to ordering room service after a long day.

Location

Parking

The property was fine

My reservation was not ready couldn’t be found waited for 2 hrs to get it resolved

Walter the concierge was a great help. Very nice guy and was very helpful with anything we needed to know about the town. 5 star service!!

Wonderful experience staying at this hotel! The staff here are truly exceptional—Tay, Katelyn and Seoyoung made the check-in process pleasant and effortless. When they found out that it was my birthday, they put us in a wonderful room with a great city view. Also, Michael was fantastic for giving us waters and information about the city. The hotel is extremely nice, but the staff are what make it truly amazing!

Great hotel, but absolutely terrible customer service. Paulette at the front desk was the rudest person ever. During the check out she did not answer any of my questions or just said “I don’t know”. Not something you would expect from the brand like Marriott.

Localização

Chegamos e a cortina estava com defeito provavelmente faltou o checklist da manutenção. A recepção não informou sobre voucher pra passeio de barco e credito nos serviços de alimentação. Felizmente depois o concierge resolveu tudo. Não facilitam a opção de pegar o carrinho pra levarmos nossas malas.

Rogelio gave a real professional shoe shine!!