Holiday Inn Express Mountain View South Palo Alto by IHG

The breakfast had a variety of foods and was plentiful.. The staff were friendly and helpful.

There is only a limited number of parking spots, especially after 8 pm. I wasn't able to watch any cable.shows on the television because the hotel had just set up a new WiFi and it constantly popped up on the screen. One staff attempted to resolve the issue but was unable to.

It was great

Just typical hotel chain.

Parking Area was safe

The location was convenient it was quiet, clean, and affordable compared to some other places in the area.

Ok at best

Simple and clean. They didn’t bring any fresh towels up during my stay though.

The room was clean, but the safe didn’t work, the desk chair hydraulic was broken and didn’t stay up, made it hard to work. The air conditioner was very noisy and the elevator made a lot of noise and had an expired certificate - 2023.

This review is for the second reservation we were forced to make because our first reservation for two beds wasn’t available. Front desk person was rude and didn’t explain why our reservation for two beds isn’t available. He made us get a second room which cost us more than twice. We’ve used hotels.com for dozen of years and hopefully you can resolve it and hotel should refund us cost for one rxtra room

We reserved a room with two beds. Upon arrival, they said they don’t have the room and if we want to stay we need to get another second room. And the front desk person was rude. Wanted us to get second room directly through him instead of hotels.com. BTW, both hotels.com and IHG website was showing there were multiple two bed rooms still available while we were checking in.