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8.2 / 10 Guest Rating

DoubleTree by Hilton Norfolk Airport

1500 North Military Highway, Norfolk, us

DoubleTree by Hilton Norfolk Airport - main view

About the Property

Convenient Location and Amenities
Located just off Interstate 64 and close to Norfolk International Airport, DoubleTree by Hilton Norfolk Airport offers a complimentary airport shuttle, indoor/outdoor pool, and free Wi-Fi.

Comfortable Rooms and Facilities
Guest rooms feature a 27-inch cable TV, MP3 alarm clock, coffee maker, ironing facilities, and hair dryer. The hotel also boasts a well-equipped gym, business center, and a relaxing hydromassage tub.

Delicious Dining Options and Nearby Attractions
Enjoy American cuisine at Max & Erma's Restaurant or opt for room service. Explore nearby attractions like Norfolk Botanical Garden and the Waterside entertainment area, both just a short distance away.

Book your stay at DoubleTree by Hilton Norfolk Airport for a convenient and comfortable experience.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room with Two Double Beds - Non-Smoking - Photo 1
Double Room with Two Double Beds - Non-Smoking - Photo 2
1/2

Double Room with Two Double Beds - Non-Smoking

This room features cable TV and a work desk.

31 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 DOUBLE BEDS ROOM NON SMOKING

Non-refundable
Room Only
20% OFF$250.59

$200.47

Includes taxes & fees

2 DOUBLE BEDS ROOM NON SMOKING

Non-refundable
Breakfast Included
20% OFF$287.4

$229.92

Includes taxes & fees
King Room - Photo 1
King Room - Photo 2
1/2

King Room

This room features cable TV and a work desk.

31 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 KING BED ROOM

Non-refundable
Room Only
20% OFF$264.75

$211.8

Includes taxes & fees

1 KING BED ROOM

Non-refundable
Breakfast Included
20% OFF$301.56

$241.25

Includes taxes & fees
Queen Room with Two Queen Beds - Photo 1
Queen Room with Two Queen Beds - Photo 2
1/2

Queen Room with Two Queen Beds

This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

0
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 QUEEN BEDS

Non-refundable
Room Only
20% OFF$264.75

$211.8

Includes taxes & fees

2 QUEEN BEDS

Non-refundable
Breakfast Included
20% OFF$301.56

$241.25

Includes taxes & fees
Queen Room with Two Queen Beds with Bath Tub - Mobility and Hearing Access - Photo 1
Queen Room with Two Queen Beds with Bath Tub - Mobility and Hearing Access - Photo 2
1/2

Queen Room with Two Queen Beds with Bath Tub - Mobility and Hearing Access

This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

0
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 QUEEN BEDS MOBILITY/HEARING ACCESSIBLE TUB

Non-refundable
Room Only
20% OFF$264.75

$211.8

Includes taxes & fees

2 QUEEN BEDS MOBILITY/HEARING ACCESSIBLE TUB

Non-refundable
Breakfast Included
20% OFF$301.56

$241.25

Includes taxes & fees
Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access - Photo 1
Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access - Photo 2
1/2

Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access

This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

0
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Room With 2 Queen Beds And Roll-in Shower-Mobility And Hearing Accessible

Non-refundable
Room Only
20% OFF$273.61

$218.89

Includes taxes & fees

Room With 2 Queen Beds And Roll-in Shower-Mobility And Hearing Accessible

Non-refundable
Breakfast Included
20% OFF$311.66

$249.33

Includes taxes & fees

Guest Reviews

8.2
Excellent570 verified reviews
AI Summary

Guests highly rate the friendly service and frequently praise the convenient airport location.

Categories

Cleanliness7.5
Service8.9
Location8.4
Room Quality8.0
Amenities8.4
Value for Money8.0
Food and Beverage8.4
Overall Experience8.0

Select topics to read reviews

M
michaelsT4348DR
Verified booking
Family
Standard Room
Stayed in Jun 18, 2026

"A Disappointing Experience That Raises Serious Questions About Hilton's Commitment to Its Loyal Guests"

2.0

As a Hilton Diamond member, I rarely write negative reviews. I understand that mistakes happen, and I generally try to give hotels the benefit of the doubt. Unfortunately, my recent stay at the DoubleTree Norfolk was marked by repeated service failures and an even more troubling management response. During a stay of more than two weeks, my room was not serviced on three separate occasions. While missing housekeeping once may be understandable, having it happen repeatedly during an extended stay is unacceptable. Each time I reported the issue, I was assured that housekeeping would return later that evening to correct the problem. On every occasion, no one came. As a result, I was left multiple nights with dirty towels, an unmade bed, overflowing trash, and a room that simply had not been maintained. The inconvenience was frustrating, but what concerned me more was the apparent inability—or unwillingness—to follow through after acknowledging the problem. What ultimately compelled me to write this review was my interaction with the General Manager. Rather than focusing on a solution, he explained that the housekeeping staff's schedule was not flexible enough to address the issue. When I respectfully expressed concern that this was not an acceptable answer after multiple service failures, the conversation deteriorated. The General Manager became argumentative, raised his voice, and ultimately hung up on me while I was speaking. That moment transformed this from a housekeeping issue into a leadership issue. Every hotel occasionally encounters operational challenges. What distinguishes great hotels from poor ones is how management responds when things go wrong. In this case, I experienced repeated service failures, broken promises to correct them, and a management response that was dismissive and unprofessional. As one of Hilton's most loyal customer segments, Diamond members choose Hilton because we expect a consistent level of service and respect across the brand. This experience left me questioning whether those standards are being upheld at this property. My hope is that Hilton corporate leadership reviews guest feedback carefully and takes steps to address both the operational shortcomings and the customer-service culture reflected in this experience. The DoubleTree brand—and Hilton's reputation more broadly—deserves better. I cannot recommend this property based on my experience.

Helpful?
S
SavanahusUS
Verified booking
couple
Standard Room
Stayed in Jun 14, 2026

"Good hotel and good price."

8.0

The hotel was very nice for the price. The room was nice and the bed was comfortable.

There were stains in the carpet and no microwave in the room.

Helpful?
E
EveyusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 14, 2026

"Exceptional"

10.0
Helpful?
T
timusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 6, 2026

"Exceptional"

10.0
Helpful?
M
MikeusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 4, 2026

"Exceptional"

10.0
Helpful?
M
MalvinusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 31, 2026

"Exceptional"

10.0
Helpful?
B
BeverlyusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 29, 2026

"It was a good place, just the constant alarm issue made our stay end early than planned"

6.0

It was a nice room but the fire alarm kept going off and ruined our morning. We checked out early due to this.

The location of the room and the cleanlinest of the rooms

Helpful?
M
MarieusUS
Verified booking
extended_group
Standard Room
Stayed in May 28, 2026

"Exceptional"

10.0
Helpful?
M
MalikusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 20, 2026

"Very Good"

7.0
Helpful?
N
Nora E.usUS
Verified booking
extended_group
Standard Room
Stayed in May 15, 2026

"Exceptional"

9.0
Helpful?