Belfry & Spa by Ligne St Barth

I loved that it was older and it was a beautiful building. The staff was amazing the food was so delicious. I loved this part of our trip and if I came back, I would want to only stay at this hotel.

There was nothing that we didn’t like.

Il faut reconnaître d’abord que cet hôtel n’est pas un cinq étoiles. Il n’en a pas les caractéristiques, ni en termes de confort ni en ce qui concerne les services. Ceci dit, dans toutes autres catégories, il pourrait être considéré comme un bon voire un très bon établissement. Les personnes qui y travaillent sont chaleureuses, c’est propre, ma chambre était plutôt confortable et finalement il est assez bien situé.

On peut vraiment regretter cette indication peu pertinente de cinq étoiles, même si elle est sans doute officielle. Les clients qui choisissent cet hôtel en se basant sur la catégorie indiquée seront forcément déçues et risquent de porter un jugement sans doute trop sévère par rapport aux qualités de l’établissement.

Good facilities, friendly staff and great location

For the amount of money that I paid I was expecting a bit better. They are not flexible with their customers. Check in time is too late (4pm) and even so the hotel was empty they didn’t let us check in a bit early.

The proximity to the Sanctuary!

The corridors are too dark

Tout !!! Le charme de l’hôtel !!! Le design !!! Le personnel!!! Le restaurant!!! Le service!!!!!

My wife and I have just spent 5 nights at the Belfry. Our experience was very disappointing due to very poor service and the very poor attitude of the staff and the owner. It fell far below the standards you would expect at any reasonable hotel never mind a 5 star hotel The main issue arises from the breakfast room being unstaffed once the breakfast has been laid out. The only person around was the receptionist in the adjacent hotel lobby so we had to bring these matters to her attention. On 3 of the 5 breakfasts the coffee machine was out of service when we arrived. One of these mornings the hot food pots were empty as was the tray for tomatoes. The knife for the bread was unsuitable and due to the receptionists denial I had to show her it couldn’t cut the baguettes. We left the breakfast room after 15 minutes and still no hot food. When we left the breakfast room the receptionist proceeded to chastise me for raising my complaints. It caused her embarrassment, it wasn’t her job; I should speak to the manager. On then asking to speak to the manager she replied I couldn’t as she wasn’t available and has been told not to say where the manager is or when she is available. She gave me a card but it had the phone number of the phone next to her on the reception desk and the general email address of the hotel. This poor service and resulting tension made us feel so uncomfortable that I emailed my complaint as requested and asked for a refund (everything had to be pre-paid) for the remaining 3 nights as we wanted to check out such was our disappointment. The manager, Victoria, emailed refusing our refund request but as a gesture of goodwill offered complimentary breakfast for the remaining 3 nights. Within 10 minutes another email arrived “clarifying” her offer in that she would not charge us for breakfast if we chose not to have it! So the goodwill gesture is not to charge us for something if we don’t have it.

Accueil. Confort. Qualités des services. Emplacement idéal.

Good location friendly staff good size rooms excellent carpark with ev charging.