Hotel Lille Europe

Perfectly placed between the two main stations. Mini fridge in the room. Good for one night stay.

Kettle but no tea bags or milk. For Brits a bit disappointing. No lounge or bar.

Excellent hotel, feels better than UK budget hotels at a very good price. Location is excellent for two rail stations and easy access to historic centre. Friendly staff and decent breakfast can be added.

Propreté

Deux lits, et non un grand lit double comme sollicité. Je n'avais pas réclamé deux lits mis ensemble

Muy cómodo. Cerca de la estación de tren y autobuses. Instalaciones completas limpias y en buen estado.

Goede ligging, heel aardig personeel, kleine maar wel goede kamers!

Ontbijt was redelijk.

Once again I have very mixed opinion of this hotel. The location between Flandres and Europe stations is great being equidistant and very handy for incoming Eurostar travel from/to the UK and onward travel via SNCF to destinations elsewhere in France, Spain, Italy, Belgium, Netherlands etc. The reason I have, so far chosen it over Paris as a stopover. The rooms are fine and clean - nothing outstanding. The breakfast is ok but I have had a bad experience in the past so - unpredictable.

I never received a reply from the hotel management - not even an acknowledgement - which speaks volumes - about my extremely poor experience at breakfast from my last visit .... in Sept 25 - see a previous review on here. On this occasion it was a reception staff member who was extremely unwelcoming. There seems to be no consistency with this hotel. Either everything is great or otherwise its poor BUT customer care seems to be very hit and miss which in my opinion reflects the priorities of the management team and staff role models. I have been received at the hotel several times with a warm, genuine smile and a 'how are you today? have you had a pleasant journey?' or words to that effect. A well established way of receiving new hotel guests in my experience for any reputable hospitality company. Not on this occasion though. I arrived at 21.45 after a long, but pleasurable train trip from Nice. On entering I said that I had a reservation. The receptionist said coldly 'Name?'. When I said 'Peake'. He replied 'last name?' I replied 'Peake' My first name is Nic' To which I got no reply, no hello, no welcome, Nothing ... not even a smile! The receptionist said that I was in room 240 something, gave me the key pointed to the lift and said 'my room was paid for but I had to pay the city tax of 1.75 Euros'. I gave a 10 euro note but he was not pleased and said so asking if I could not pay with a card - I replied that because of Euro / £ exchange rates this would cost ME more and that I preferred cash. He reached into his desk draw - reluctantly, it felt to me, and gave me change in small denomination coins - lots of them - with an unwelcome grunt. WHY? I had done nothing wrong, had done nothing unreasonable. Not once did he smile or say welcome. In my opinion he was really not suited to the role of hospitality.