D'Parys

we arrived to check in and we were handed a key and a fob and we were advised if we are to get back late we should use the fob to get into the hotel via the side door. We got to our room and we were surprised to find the toilet was in the corner of the room with frosted glass for privacy. The shower over the bath was in the side of the room with nothing not even a shower curtain for privacy, and the sink was an arms reach from the side of the bed. We got ready and went out for the evening and arrived back at the hotel around midnight. We got to the side door to find the fob was not working! After multiple attempts of trying different codes on the keypad trying to use the fob we couldn’t get in. We tried banging on the door to see if anybody would come to the door to let us in. Nobody came. We then tried calling the hotel only to find nobody was working in the hotel at this point and nobody was answering the phone. With the car keys in the room and no other means of getting in, after an hour outside, We ended up having to push the door as far as we could to just about get one of our hands through to reach the green button inside the hotel to release the magnetic strip at the top of the door so we could get in. However as we had all of our weight on the door so we could sneak a hand in, we ended up falling to the ground. The next morning on check out we told the staff what happened and all they said was “as long as nothing is broken that’s all that matters” Appalling service

Unfortunately the bedroom surfaces were covered with dust. Apart from this everything else was excellent

Lovely comfortable stay. Very friendly staff

Love this place, always try and stay here when working in Bedford

Great atmosphere & friendly staff , great bar & restaurant. Room was clean & well equipped but a little refurbishment would help & more power sockets/ usb.

Stayed for 1 night in the second level down room. Really good stay and it was quiet. Great service and clean room. Really good breakfast and parking is plentiful

Noisy hotel, especially at night. Were not told that the hotel was also a pub. Bed was not comfortable. Ensuite arrangements in room were very strange - toilet almost part of the room. Staff were all helpful and courteous.

Having booked a room specifying it was including our 5 year old, I’m not sure why they put us in a room directly above their private dining area, which was hosting a 30th birthday party on the night we stayed. Poor soundproofing meant we had a terrible nights sleep. Not a great place to stay with a family, but would be great for couples etc having a night out.

The best breakfast I have had the hotel is very cleaner, bed super comfortable, staff are very friendly.

Superb hotel….lovely staff