Americas Best Value Inn Romulus/Detroit Airport

Overall, the hotel allows their employees to become personal and personally involved the manager needs to grab a dictionary and learn how to say some words maybe if she learned how to spell them they would come out correctly There’s a power trip at a glance she will already know how she’s going to talk to you and I think that’s so disrespectful They wouldn’t accommodate me due to my situation. They should have accommodated me she chose not to because she had some kind of power trip with me gave me a nonrefundable. Complete nonrefundable didn’t even get to get a cancellation fee. She took all the money out and from what I was told, she usually 99% of the time gives people a break. She did charge someone to cancellation fee, but she’s never done a nonrefundable fee and I was the example

This was one of the worst hotel experiences I’ve ever had. The place was disgusting and clearly not safe. The property had homeless people hanging around, the parking lot was completely empty, and there didn’t appear to be any other guests—which should have been my first clue. We specifically booked a non-smoking room. The second I opened the door, it reeked of smoke. It was obvious the room had been smoked in heavily. To make it worse, there was a bag of used baby wipes on the bathroom floor, mold in the corners, and overall the room was filthy. I didn’t feel comfortable even setting my bag down. We were in the room less than five minutes before I called Hotels.com to cancel. They refused to refund me, even though we did not stay, and to make matters worse, the hotel placed a huge hold on my American Express card, which caused problems with other charges later that day. The front desk clerk was nice when we arrived, but when we turned right back around to leave, they became very upset. Hotels.com eventually gave me a $100 credit after a long and frustrating chat session, but I still plan on disputing the charge with my credit card company. This place is nothing like what is described online. It was dirty, unsafe, and absolutely unacceptable. I even uploaded photos of how bad it was. Lesson learned: if you ever book through Hotels.com, pay extra for the trip protection insurance, because clearly they do not stand behind the hotels they advertise. Bottom line: Do not stay here

Nothing.

First room had food on the floor. Moved to another room. Water pooled in tub while showering. Found long dark hairs in tub & shower curtain. Sink drain had no stopper or even a trap; just metal ring around the drain. Tub looked dirty but I think it’s because there was no porcelain on it. Even the light switch in the bathroom was dirty. The next morning the bottoms of my feet were black with dirt. I assume it was due to filthy carpet.

Clean

This is an older property but a good value for the price.

I loved seeing all the planes land!!!!

Convenient to airport

Good for the price. Comfy room. Way too much high intensity lighting outside in the parking lots.

The staff was great and the room was an amazing price and very clean.