Grand Hotel Tijuana

La limpieza de los cuartos, y el casino q no tenes q salir

Nada

Cleanliness, secure parking, helpful staff and felt comfortable.

Paid more this stay than last.

Everything

Everything was great!!

The proximity to a main road.

Our room was quite outdated, and one of the beds lacked proper support, making it uncomfortable to sleep on. The valet parking situation was also disappointing, as there were only two valet spaces available, forcing us to self-park upon arrival. The continental breakfast experience felt unnecessarily restrictive. We were asked for our room number and staff called to verify our stay before providing breakfast instructions. Guests were informed that food could only be served once, although drinks were unlimited. Additionally, cups for juice and coffee were not readily available and had to be requested, while the coffee itself was kept behind the counter. Overall, the experience did not meet our expectations, particularly in terms of accommodations, parking convenience, and guest service during breakfast.

Not bad it could be better

Cleanliness

room location and size was great before 2 times I wanted him to go to swim heated pool but it wasn't other than that all it was great the food service we did room service and the buffet. front desk and valet.

didn't like need upgrades on tv's just local channels which my boyfriend doesn't speak spanish , it was kind of sad we went to go rest after procedure. no entertainment thank God procedure was cancel so we can go out and do other things around . two the pool wasn't ready it was suppose to be ready by the 25th I being there before 2 times I wanted him to go to swim heated pool but it wasn't other than that all it was great the food service we did

The property is a fantastic view of a golf course. There is good hotel security.

Very limited menu. Constant smell of cigarette smoke even though I complained about it. Late at night into the early morning. Sometimes the AC couldn’t keep the room cold enough. Dimension that they had a pool; but, the pool was out of commission. I had a medical emergency; my mom had a stroke, it made me pay for the nights that we were not at the hotel. That was their right; after all my stuff was in the room, on the other hand, a stroke can’t be so common that they had no sympathy to give me at least a discount. The first night as well I came at 4 AM, but it was charged full price for only A few hours. Their customer service is very weak. They’re focused on the on site casino, and the fact that the local basketball team lives at the hotel.