Claremont Resort & Club

It is an old elegant nice building with a nice restaurant and nice coffee shop.

I left a hair dryer brush in the bathroom in our room and I called the hotel shortly after we left, thinking I would recover my brush for sure and they told me they didn’t find it. We were in between graduations of my daughter. Even though I left the brush behind in the room, a hotel of that price and prestige should have employees that respond for things left behind. So BE CAREFUL WITH YOUR STUFF if you stay there.

Beautiful roooms as well as lobby bar and restaurant area Wonderful club pool tennis etc facilities

When we walked in there was a terrible stench in the lobby that we also had in our room. Like dirty socks mixed with BO!!! The smell was so bad we spent the night under the covers! We could not take it anymore and left first thing in the morning. However, I will say that the next morning the stench was gone in the lobby with the doors open. It was horrific. I have never experienced that at a hotel.

The rooms were quite worn. Bathroom was new and nice (little water pressure in shower) but rooms were old and stinky. The view we had at the back of the hotel was really really bad. Looked like we were looking onto a junk yard.

The location was great. The staff was very friendly. The gym was good and the pool is great.

Could use a little updating, but otherwise pretty nice.

I recently had a wonderful stay at your hotel and wanted to express how grateful and memorable the experience was. When I arrived the staff was very welcoming and friendly and started off the stay on the right note. There was a part of my stay when I had to call down to the front desk because I was having issues with my shower and they said they would send up engineering. They sent up Kevin and he turned what could’ve been a frustrating hiccup into one of the most memorable parts of my stay. He showed up almost immediately, tools in hand and a big smile under that unforgettable cowboy hat. Not only did he fix the problem in no time, but he also checked twice to make sure everything was perfect before leaving. It’s rare to meet someone who clearly takes pride in their work and genuinely cares about the guest’s experience — but Kevin did just that. His kindness and professionalism stood out, and it’s safe to say the cowboy hat made the whole encounter impossible to forget. If every hotel had a Kevin, travel would be a whole lot smoother (and more fun).

Architecture, view, location, decor

Parking bullshit

Concierge was very helpful.

The music being played in the hotel. The bed was not well made and the pillows had to be replaced with something much softer. The bed was too hard. Our room was supposed to have a Bay view; not really; small slats in the current on the 6th floor. Disappointing!