Claremont Resort & Club

The parking system is messed up. Immediately request to have them bill your room bcuz the separate app the parking group wants you to use is an utter nightmare. It’s billed as a 5-Star Hotel but I have to rank it as 3 Star. The place—especially carpets to the room needs upgrading.

Stayed at the Claremont Resort for a business trip. The hotel was beautiful the staff were nice and well trained, and the rooms were clean! I travel to northern california frequently and this is my new favorite hotel to stay at!

The facilities were really good

The rooms are a bit smelly

Amazing property and amenities. Service and staff are excellent. Truly lives up to its reputation. A/C is not equipped for unexpectedly hot bay area days and my room was in the 80s and high 70s even throughout the night. Parking app is problematic and glitchy, but staff resolved quickly.

A big, grand hotel, overpriced for what it offers, especially if you don’t use the Spa and pool facilities.

Everything was great! Location, atmosphere, food, service, cleanliness, etc. No complaints! And I'm only an hour away from here, so I will be back when I need a quick getaway!

Lovely quiet clean. Elegant. Fabulous views of the Bay from our room. The entire pool area is perfect for relaxing. Staff was all cheerful and helpful. An oasis really.

It’s a beautiful hotel. The views are gorgeous. The location is perfect. The hotel is connected to a very popular athletic club. Guests have access to that facility but it’s incredibly crowded. It’s not a relaxing weekend by a hotel pool. We were hard pressed to find a place to sit. If you’re looking for a quiet weekend by a pool on a warm weekend, this isn’t your place.

Almost perfect, with one MASSIVE shortfall. I’ll start with the bad news: The parking is an absolute nightmare. I mean truly abysmal. It automated and complicated something that NEVER NEEDED TO BE AUTOMATED OR COMPLICATED. It’s parking. Just give me the ticket and let me pay when I leave. NOW, you have to go to a website, enter a bunch of personal information, and register. WHY. Worse still, their “streamlined” system DOES NOT EVEN WORK. Every single time I tried to leave the hotel, I was either stuck at the gate because it wouldn’t open or in a long line of cars trying to escape because the gate would not open. To resolve the issue, you had to call the hotel, bypass another annoying automated system (robot call response) and then when you finally get to a human you had to ask them to send somebody to open the gate. I also noticed that every single time I returned to the hotel there was a long line of cars trying to exit. They NEED to get rid of this system. It is horrible. It helps nobody. At the very least, they need to have somebody manning the EMPTY parking gate/booth. That person can trouble shoot the gate issues when the system inevitably fails. On to the good news: To be clear, our stay was absolutely incredible. The room was gorgeous, the amenities are top notch, and the staff was incredible. I want to specifically acknowledge Effie at the front desk. She is the absolute greatest. She greeted us with a smile, gave us the upmost care and dedication, and made my entire family feel at home. In a time where customer service in the hospitality industry seems to be knocking on death’s door, Effie emerged as a beacon of hope. I cannot stress enough just how incredible she is. I look forward to returning and seeing her again.