Fairmont Chicago at Millennium Park

Smelled

Amazing

The BEST part about our entire trip to Chicago was the friendly and helpful staff! The ONLY place in the whole city we encountered kind smiling people that went out of their way to help with anything! Roberto at the front desk deserves special recognition! I was trying to navigate to a nearby pizza place on foot and had three children with me and my GPS was NOT working at all the entire time I could find nothing; so I went to the front desk and Roberto was there with a smile and a super kind explanation about how it wasn’t my fault I couldn’t find anything and that the city being in layers messed up the GPS for everyone and it wasn’t just me! Then he took me outside and down the block to the corner to point out the street and turn I needed to take and made sure I understood and felt confident about going and we made it!! And that was NOT the way GPS was going to have me go (surprise surprise). All the bellmen were so nice and helpful and kept our luggage for us when we had an overlap in time and that allowed us to go see so many things on foot like the Art Institute and the Bean and shops! The valet was so fast and friendly, we expected to wait 20 minutes for our car and it was there in 5! We will DEFINITELY be staying again! The feeling of being safe and cared for are second to no other feeling when staying away from your own home; very well done and SO many thanks!

The room was great, very spacious specially for traveling with a toddler.

Hotel staff were wonderful, very friendly, very professional. Maya at the front desk was terrific and so helpful. Our room was clean and quiet and we had a lovely view of the city. We had breakfast three times at Toros the hotel restaurant and the manager Geraldo was wonderful to us. The restaurant was clean, the service was excellent and the food was delicious. It was obvious that Geraldo takes great pride in this establishment and runs it beautifully. Xavier was our waiter and he was very attentive and accommodating. I highly recommend this hotel and this fine restaurant for anyone wanting to have a wonderful experience in Chicago.

The location is amazing. The food in the restaurant Toro was great. The wi-fi was very functional. The staff at the welcome desk were very helpful.

The room was very clean and staff were very responsive and nice.

Overall, great and resonably priced stay, accessible to many attractions/activities. Would return!

Unfortunately, our stay at the hotel was very disappointing. The property is located directly across from a fire station, and throughout the night we constantly heard sirens and fire trucks. The windows provided no soundproofing at all, which made it almost impossible to get any rest. Additionally, the room had many small insects crawling on the ceiling and in the corners of the walls, which made the stay even more uncomfortable and unpleasant.

The ‘Urban Experience Fee’ charged, which wasn’t known when booking, seems to only leave a bad impression. True luxury brands shouldn’t have to nickel and dime their customers.