The Capitol Hotel Downtown, an Ascend Collection Hotel

The lobby was beautiful, the fact that the lobby elevator was down was a little inconvenient but understandable, the safety features the hotel has in place were much appreciated,valet and staff were very friendly, the rooms were a bit smaller than the online pictures but were nice, bathroom was beautiful

The room was smaller than anticipated, the water pressure was very low, and the TV was very outdated and half the channels didn't work

Horrible experience. This hotel charged my credit card (2 nights - $669.4) AFTER a confirmed, on-time cancellation. (In fact, I canceled well within the allowed cancellation period and did receive a written email confirmation, proving the reservation was canceled. There is no dispute about the facts. None.) Despite this, the hotel charged our credit card on file anyway and kept the money, and is now refusing to issue a refund. This is not a “system error” or a misunderstanding — it is a refusal to honor their own policy. And for me, it feels like a robbery. The response from the hotel has been dismissive and unprofessional, even when presented with clear documentation. This experience destroyed any trust I might have had. If you value transparency, honesty, or basic customer service, do not book this hotel. Be prepared to monitor your credit card closely and fight to get your money back if anything goes wrong. PS: I chose the option "Book now, pay later". The amazing thing is the hotel charged my credit card more than 24 hours after I'd canceled the reservation. Unbelievable.

Close to where we wanted to go.

Only one elevator, the hallway is very dark and outside. You charge $30 to park that was not on the site. You have to login to another site and enter credit card info to pay for parking. Ridiculous!

We loved the fact that it was outside of the busy streets of downtown but close enough to walk to the Ryman. They do have Valet parking and they charge $35 a day but you can come and go as much as you want.

Our room was outside of the elevator so it was noisy with people coming and going all night.

Quiet hotel, helpful staff, good price

Office separate from room but not a big deal, traffic noise

Location is great and the staff were good and helpful.

Bed wasn’t very comfortable and the food was pretty poor.

The staff at the hotel were really nice and helpful (especially the lady at the front desk). Thank you very much

Our room smelled like a bacon

Convenient to everything downtown.

Everything was great.

dicht bij het centrum

ontbijt