Holiday Inn Express Rochester - University Area by IHG

Very clean, smelled clean, friendly and helpful staff, great pillows

One of the elevators was out of order, more annoying than a major problem, and the window blinds did not shut out the light completely. One of the bedside outlets also did not work. Would have really liked an in room coffee maker.

very spacious and modern looking room

Didn't change my sheets or change towels one of the days and I'm not sure why. Bed was harder than I'd prefer

Pool

The toilet did not work dirty sheets

The staff

The elevator wasn't working and I had my daughter with disability with me and it felt like we were trapped the room

The location with excellent for our needs.

The staff made it really obvious that they did not like that we booked through booking.com . We had to go down to the front lobby to ask for more towels and washcloths and when we did they made it obvious that they did not like that we were asking for this. When they came and made up the room the following day they did not replace the toilet paper that was used up or the tissues, we had to go downstairs and ask for additional .

It was a very nice atmosphere very clean, comfortable and it even nice.

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