Boston Harbor Hotel

What superlative service! I stay in (too) many hotels but the service here was a delight

We live locally, about 40 min outside of Boston. The Boston Harbor Hotel is our go to for family staycations. The staff are wonderful and the property is ideally located to explore the city. The newly renovated pool and hot tub are a big hit with the kids. We feel well taken care of by the team. Everyone is friendly and requests are quickly managed.

Everyone was so kind and helpful the moment I showed up. I also got an upgrade unexpectedly and the room was magnificent with a full balcony and panoramic views of the harbor. The bed and mattress were very comfortable with quality sheets. Thank you for a great hotel.

Boston Harbor Hotel is exceptional. The service was truly the best I have ever seen - and I've seen a lot. Not only do staff check all the boxes on what to say and do, they go far beyond and it is clear that they sincerely care. And if you do go, be sure to sit in Mary Ellen's section in the Dark Bar. There's a reason she received a Forbe's top award for service - incredible.

What an amazing stay! From the moment I arrived to the moment I left, the hotel and its staff made me feel completely at home. The experience was so memorable that I even extended my stay an extra day before heading back to reality. I can’t recommend this place enough—you’re very likely to have just as wonderful an experience. Every staff member I encountered was exceptionally pleasant, truly the best I’ve come across. I’d especially like to recognize Keith, who went above and beyond to make my stay even more special. Thank you again for such a fantastic experience!

We had such a wonderful stay at the Boston Harbor Hotel! The location in the Seaport area is unbeatable—everything is incredibly walkable, with great restaurants, views, and things to do just steps away. What truly made our experience stand out, though, was the thoughtful and attentive staff. I had mentioned ahead of time that we were celebrating my boyfriend’s birthday, and they went above and beyond to make it special. While we were out at dinner, they surprised us by setting up a bottle of champagne and a beautifully plated piece of cake with “Happy Birthday” written on it in our room. It was such a meaningful and unexpected touch that made the whole stay feel extra memorable. Between the perfect location, beautiful accommodations, and exceptional service, we couldn’t have asked for a better experience. We’ll definitely be back!

The property is really great, and we had an incredible view of the harbor from our room, and the F&B is super good. But what really makes Boston Harbor Hotel special is the service. Every single interaction was A+ and the staff really made us feel welcome. Also, if you are thinking of a place for Boston Marathon Weekend - this is it. We had complimentary Expo and Race Day shuttles, and other special touches that demonstrated the BHH's commitment to making the event so much better for us. Thank you BHH!

One of the best hotels I’ve ever been to. Exceptional service at every level. Great location. Within walking distance to everything. The Dark Bar is exceptional. Mary Ellen was fantastic.

Best in Boston. Great staff and Management team.