Quality Inn & Suites New Castle

Staff were very accommodating and nice.

It wasn't clean. We found a tissue behind the bed stand when I had to hook u0 my cpap. A dirty Q tip in the bathroom underneath the vanity. Mold in the shower head. The floors weren't clean.

The room was dirty, and had cobwebs on the walls and ceiling, within two minutes of being in the room there I seen was a bug walking on the wall, the carpet was filthy, the walls had stains, there was mold in the bathroom, crack ceilings in the bathroom,the walls had cracks all around the air conditioner and baseboard. It was dark. It is nothing like the pictures. I left the hotel room within five minutes of being in there and checked into another hotel when I got to my other hotel, I called the front desk to tell them I was not staying there because of the reasons I just listed and the lady Melissa at the front desk hung up on me do not stay here if you don’t like to sit in a dirty room.

Price was good, staff was friendly and helpful, breakfast was good

Facilities are very old and outdated. I was one of those situations where I Aimee they clean, but everything is dingy. We couldn't get the TV to connect to the wifi so I used my Hotspot. Volume only worked on certain channels

It needs to be a little updated and it was good ,just needs updated

Staff was friendly and supportive

Some customers talked too loudly, and children ran in the hallway